Director of Retail & Distribution - Glacier National Park

Overview Live. Work. Explore. as a part of our Retail team in Columbia Falls, the gateway to Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring a Director of Retail & Distribution to Live. Work. Explore. in Columbia Falls, Montana! Job Summary: Provides strategic and hands-on leadership for the day-to-day operation of all Glacier National Park retail outlets, including gift shops, general stores, and food and beverage grab-and-go operations located within retail locations. The position also oversees warehouse and supply chain operations, including the central distribution center and parkwide distribution truck operation. Responsible for the overall financial and operational performance of the department, including inventory control, merchandising, product availability, labor management, leadership development, guest service, and compliance with Public Health and National Park Service (NPS) concession requirements and company standards. This position works closely with the Corporate Retail team, including the Vice President of Retail and corporate buying staff, to ensure effective product selection and flow, appropriate inventory levels, consistent merchandising standards, and operational excellence throughout the retail operation. The Retail Director also collaborates with property leadership, Human Resources, Finance, Sustainability, vendors, suppliers, and other operational departments to achieve financial objectives, maintain contractual compliance, develop strong retail leaders, and deliver exceptional guest experience. The Details: Position Type: Year-Round Salary Range: $73,216 - $79,664 Housing: Employee housing is not available Life in Columbia Falls Free Glacier National Park pass Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program Benefits: Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. Responsibilities Provide overall leadership and hands-on oversight of retail operations at Many Glacier Hotel, Lake McDonald Lodge, Rising Sun Motor Inn, Swiftcurrent Motor Inn, and Two Medicine Campstore, as well as associated warehouse, central distribution, and parkwide delivery operations. Oversee two retail grab-and-go food operations located at Heidi’s and Two Medicine, including the barista and specialty coffee operation at Heidi’s, ensuring appropriate food safety, sanitation, product quality, and service standards. Support Store Managers in achieving operational, financial, Legendary Hospitality™, merchandising, safety, sustainability, and contractual objectives. Oversee distribution fleet operations, including the collection and transportation of cardboard recycling from park locations, ensuring materials are handled and disposed of in accordance with established safety, sustainability, and environmental practices. Maintain a visible presence across retail locations, requiring regular travel throughout Glacier National Park, including drive times of up to five hours from the home office. Must be willing and able to operate a company vehicle for business-related travel and periodically stay overnight at Glacier properties when necessary to effectively support operations. Financial Performance & Business Planning Participate in the development of the annual Retail operating and financial plan. Monitor revenue, cost of sales, labor, inventory, productivity, and other key performance indicators; identify variances and implement corrective action as needed. Ensure staffing levels and labor schedules support business dema…

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