Director of Retail and Accountability for The Studio by JH and the JH Design Team

Role : Director of Retail and Accountability for The Studio by JH and the JH Design Team Time Commitment: Full-time | 40 hours per week Expectations and Responsibilities: Leadership & Strategic Direction Develop and execute the overall strategy for The Studio’s success and growth Lead, mentor, and motivate a high-performing design team Report directly to the Vice President with regular updates on KPIs (Key Performance Indicators), sales, operations, and team performance Operations Oversight LMA (lead, manage and hold accountable) the Design Team made up of JH Design & The Studio by JH designers (team of 9): to include process training, employee reviews, adherence to documented SOPs (Standard Operating Procedures), etc. Engage in company weekly Level 10 meetings & individual 1:1s for consistent team communication, clarity, and feedback Sit on company Leadership team Manage day-to-day retail operations Oversee and execute inventory management, order fulfillment, and vendor logistics. Evaluate and improve systems (CRM, POS, scheduling, workflows) for operational excellence. Monitor and analyze key metrics, making data-informed decisions. Set sales goals and implement systems for tracking and improvement. Partner with marketing and events teams to drive qualified traffic, brand awareness, events, and new product launches. Protect company assets by ensuring adherence to all loss prevention procedures (employee discounts, damages, marketing, etc.) Oversee backend operations (retail supplies, damages, incoming shipments, product pricing, inventory, tills, deposits, etc.) Manage to company budgets Additional day-to-day support for The Studio team (as needed) Process Expert Develop SOP Playbook for The Studio by JH Ensure the Design Team’s adherence to all documented SOPs (JH Interior Design and The Studio by JH) Billing process knowledge for billing clients JH Interior Design & The Studio by JH ordering process knowledge Customer Service Expert Ensure a phenomenal customer service experience at The Studio by JH for internal design team, independent designers, and the public alike Buying, Merchandising & Visual Standards Oversee visual standards are being met per SOPs: tagging, cleanliness, supplies, inventory, etc. Oversee the cultivation of vendor relationships and negotiation of favorable terms Oversee the creation of educational and informational signage throughout the showroom Compensation & Benefits Eligibility: TBD General: This is a two part role. This role will have a large focus on improving and documenting operational processes for The Studio by JH and holding the Design Team accountable to them. On a larger scale, this role will oversee the entire Design team (to include JH & The Studio designers) to make sure the Design Team is performing at the same standard and according to the same processes. This role is right for you if: -You are a self-starter and independent. -You have held a role in management before. (Even better if this experience is retail or design-focused.) -You are process-oriented and organized. -You can comfortably lead with assertiveness and authority. -You can hold people accountable and protect outcomes. -You are passionate about managing people. Pay: $50,000.00 - $60,000.00 per year Work Location: In person

View the full posting and apply