Director of Quality - PFR NA

Job family: QHSE Management Business area: Pulp & Paper Service Contract location: Raleigh, NC, US, 27615 Working location: Raleigh Location type: Location Flexible Contract type: Permanent Job description: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. Position Summary The Director of Quality is responsible for developing, implementing, and leading the organization's quality strategy to ensure products, processes, and systems consistently meet customer expectations, regulatory requirements, and business objectives. This role drives a culture of quality excellence throughout manufacturing operations, supply chain, product development, and customer-facing functions while leading continuous improvement initiatives that improve quality performance, reduce costs, and enhance customer satisfaction. The Director of Quality serves as the senior quality leader, working cross-functionally with Operations, Engineering, Supply Chain, Customer Service, Sales, and Product Development to establish robust quality systems and drive operational excellence. Key Responsibilities Quality Leadership & Strategy Develop and execute a multi-year quality strategy, annual operating plan, and measurable objectives aligned with business priorities and customer commitments. Establish enterprise quality governance, policies, KPIs, review routines, and accountability across sites and functions. Translate customer, regulatory, certification, and contractual requirements into effective operational controls. Champion risk-based thinking, prevention, ethical decision-making, and a culture in which quality concerns are raised and resolved promptly. Partner with Operations, Engineering, Supply Chain, Product Development, Sales, and Customer Service to embed quality throughout the product and process lifecycle. Serve as the principal quality representative with executive leadership, customers, suppliers, certification bodies, and regulatory agencies. Quality Management Systems Maintain and continually improve an ISO 9001-compliant QMS and any additional customer, industry, or regulatory systems applicable to the business. Ensure effective control of documented information, records, nonconformities, deviations, corrective actions, preventive risk controls, and change management. Lead and/or participate internal, customer and third party audits. Verify root-cause quality and corrective-action effectiveness, including timely closure and prevention of recurrence. Maintain required certifications and ensure ongoing compliance with applicable legal, contractual, and customer-specific requirements. Manufacturing Quality Monitor plant quality assurance, quality control, laboratory, inspection, and product-release activities, as applicable. Establish and maintain process controls, control plans, inspection and test methods, validation programs, traceability, and acceptance criteria. Ensure plant measurement systems, calibration, test equipment, and laboratory methods are suitable, controlled, and capable. Monitor customer complaints, internal defects, scrap and rework, first-pass yield, COPQ, and supplier quality performance; ensure adverse trends trigger timely action. Lead containment, root-cause investigation, corrective action, and lessons learned for significant quality events. Continuous Improvement Sponsor and govern Lean, Six Sigma, and operational-excellence initiatives that deliver verified improvements in quality, flow, cost, and customer outcomes. Ensure consistent use of structured problem-solving, risk analysis, statistical methods, and mistake-proofing for priority issues. Build prevention and continuous-improvement capability across functions through st…

View the full posting and apply