Director Of Product, Onboarding, Hardware & Supply Chain

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast’s Customer onboarding, hardware orders and inventory flows run on business systems that our Supply Chain, Finance, Care, and Onboarding teams rely on every day. As Director of Product – Onboarding, Hardware & Supply Chain Systems , you will own the vision, roadmap, and outcomes for those systems as part of the Business Technology & Transformation (BTT) organization. You will lead a team of product managers and BSAs while acting as a strategic product partner to leaders in Supply Chain, Finance, Accounting, Care, Onboarding, and Customer Success Operations. You’ll also work hand in hand with upstream and downstream BTT teams and R&D, so data and processes flow cleanly end to end across Salesforce, NetSuite, and the platforms between them and deliver scalable, high-impact solutions that support Toast’s exponential growth. A Day In The Life (Responsibilities) Strategy & Leadership Set the multi-year vision and roadmap for Onboarding, Hardware & Supply Chain systems, tied to company strategy and the priorities of Supply Chain, Finance, Care, and Onboarding leaders. Build, coach, and grow a high-performing team of product managers and analysts including hiring, career development, and clear accountability for outcomes. Partner with senior Supply Chain, Finance, Care, Onboarding, and Technology leadership to translate business needs into scalable system solutions. Work with upstream and downstream BTT teams and R&D to align roadmaps, manage cross-team dependencies, and agree on who owns data and integrations across systems. Establish the team’s product operating model: how work is in-taken, prioritized, planned, and communicated, using outcome-based goals (e.g., OKRs). Drive strategy to build scalable processes that power and support exponential growth in hardware, supply chain, and customer support operations. Product Ownership Own the hardware order experience from order to fulfilment, inventory-related supply chain systems, 3PLs, Onboarding systems, and key master data infrastructure. Maintain and manage the project funnel, driving prioritization across multiple functional streams spanning operational improvements and strategic initiatives. Own and deliver outcomes for high-impact strategic initiatives from discovery and design through launch, adoption, and measured business results. Drive enhancements, integrations, and automation to improve efficiency, accuracy, and user experience across Salesforce, Netsuite and related platforms. Ensure successful adoption: releases are communicated, users are trained, and usage is tracked. Implementation & Optimization Lead evaluation and implementation of new supply chain, hardware, and customer support technologies and tools, including Salesforce, NetSuite and platform integrations across business and engineering systems; making clear build vs. buy vs. configure recommendations. Oversee integrations across enterprise platforms (Finance, Accounting, Care, Onboarding, data warehouse, and related systems). Organize ambiguous ideas and targets into detailed functional requirements, providing point-of-view feedback on prioritization and criticality based on deep business understanding. Lead delivery of large implementations, migrations, and enhancements, managing scope, risk, and cross-team dependencies from design through rollout. Stakeholder Engagement Act as a trusted advisor to Supply Chain, Finance, Accounting, Care, Onboarding, and Customer Success Operations leaders; bringing a clear point of view on priorities, trade-offs, and what’s technically feasible. Build strong working relationships with engineering, R&D, and BTT partners to resolve cross-team dependencies and keep delivery moving. Communicate roadmap, progress, and risks clearly to executives and stakeholders at the right level of detail, …

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