Director of Operations, West Coast

Description: The Director of Operations, West Coast is a senior multi-unit leader responsible for driving the operational, financial, and cultural performance of José Andrés Group restaurants throughout the assigned Western region. Based in Las Vegas, this position provides direct leadership and support to General Managers and restaurant leadership teams, ensuring each operation consistently delivers exceptional hospitality, strong financial results, and operational excellence. The Director of Operations will partner closely with JAG's executive leadership, Culinary, Beverage, Finance, People & Culture, Marketing, and other departments to develop and execute strategies that strengthen performance, grow revenue, develop talent, and support the continued success of the organization. This role requires a highly experienced, financially sophisticated, and people-focused hospitality leader who understands the complexities of managing multiple restaurant concepts across different markets. The ideal candidate has a proven track record of leading high-volume, luxury, and chef-driven restaurant operations; developing strong General Managers; managing complex P&Ls; and delivering measurable improvements in profitability, guest satisfaction, and employee engagement. This individual must be equally comfortable developing regional business strategies, reviewing financial performance, coaching senior restaurant leaders, working with hotel and property partners, and maintaining a visible presence in restaurants during service. Regional Operations Leadership Provide strategic and operational leadership for assigned JAG restaurants throughout the Western region. Oversee the performance of multiple restaurant concepts, ensuring consistency in hospitality, operational standards, and financial results. Establish clear regional priorities aligned with JAG's overall business objectives. Partner directly with General Managers and restaurant leadership teams to execute operational strategies. Maintain a regular and visible presence in restaurants across the region. Conduct routine operational visits, service observations, and performance evaluations. Ensure each restaurant maintains the distinct identity, culinary vision, and hospitality standards of its concept. Identify operational challenges and implement effective, sustainable solutions. Drive consistency in systems, procedures, reporting, and leadership accountability. Support new initiatives, restaurant transitions, and operational improvements. Serve as a key connection between restaurant leadership teams and JAG executive leadership. Financial Performance & P&L Management Assume accountability for the financial performance of assigned restaurants across the region. Drive revenue growth, profitability, and operational efficiency. Partner with Finance and senior leadership on annual budgets, financial forecasts, and business plans. Review weekly, monthly, quarterly, and annual financial performance. Analyze P&L statements and identify opportunities to improve profitability. Monitor key financial indicators, including: Revenue and sales growth EBITDA and operating profitability Labor costs and productivity Food and beverage costs Controllable operating expenses Guest counts and average check Inventory management and waste Work directly with General Managers to develop and execute financial action plans. Ensure restaurants meet established budget and profitability targets. Evaluate business trends, sales mix, and market conditions to identify growth opportunities. Support capital planning, operational investments, and cost-control initiatives. Maintain strong financial accountability across all levels of restaurant leadership. General Manager Leadership & Development Lead, coach, mentor, and develop General Managers and senior restaurant leaders. Establish clear performance expectations and accountability for operational and financial results. Conduct regular one-on-one meetings, pe…

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