Director of Operations & Security

Title : Director of Operations & Security Location : New York City Metropolitan Area Reports to : Site Director Classification : Exempt Employment Type : Full-time (35 hour per week) Role Summary : The Director of Operations & Security reports to the Site Director and works collaboratively with the Director of Social Services and other members of the leadership team to ensure the safe, secure, and efficient operation of the facility. This position provides strategic leadership and oversight of facility operations, maintenance, regulatory compliance, safety programs, incident reporting, and emergency response activities. The Director of Operations & Security is responsible for supervising Operations personnel, maintaining compliance with applicable regulatory requirements, and ensuring a safe environment for residents, staff, visitors, and community stakeholders. Primary Job Responsibilities/Duties : The job duties of the Director of Operations & Security include, but are not necessarily limited, to the following: Oversee all daily facility operations to ensure the safe, efficient, and effective delivery of services. Supervise Operations personnel, managers, and supervisors, while coordinating effectively with vendors, contractors, and other external service providers. Collaborate with the Site Director, Director of Social Services, and senior leadership to ensure contract requirements, program goals, and organizational objectives are achieved. Assist with the preparation of new and renewal programmatic reports, proposals, audits, and other operational documentation. Develop, implement, and monitor departmental goals, objectives, policies, procedures, and operational standards. Coordinate inventory procurement, inventory control processes, purchasing activities, and operational expenditures. Ensure compliance with all applicable Occupational Safety and Health Administration (“OSHA”), Department of Homeless Services (“DHS”), and Office of Temporary and Disability Assistance (“OTDA”), Fire Department, Department of Buildings, Department of Health, and other city, state, and federal regulations, codes, standards, and licensing requirements. Oversee implementation of Universal Precautions policies and procedures and other workplace safety requirements. Identify, allocate, and monitor appropriate resources necessary to achieve project goals, operational objectives, and contractual obligations. Provide leadership and 24-hour operational support during emergencies, crises, and other situations affecting facility operations or resident safety. Design and oversee preventive maintenance schedules, inspections, testing programs, and operational improvement initiatives. Manage the collection, analysis, presentation, and reporting of operational, safety, and incident-related data. Maintain, revise, and oversee all Operations logs, records, forms, reports, certifications, licenses, and other required documentation. Oversee facility inventory, supplies, materials, and purchasing activities to ensure operational readiness. Direct internal and external inspections, systems testing, audits, and compliance reviews. Conduct routine facility walk-throughs and inspections of major building systems to ensure operational effectiveness, regulatory compliance, and safety. Ensure the effective administration of work-order, maintenance tracking, and ticketing systems. Maintain all required permits, licenses, certifications, and regulatory approvals necessary for facility operations. Ensure Operations personnel maintain all required certifications, licenses, and training credentials. Recruit, interview, supervise, coach, develop, and evaluate Operations managers, supervisors, and staff. Establish staffing schedules, work assignments, and coverage plans to ensure continuous operational support and facility safety. Provide direct supervision and coverage support as needed to maintain continuity of operations. Monitor and e…

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