Director of Operations Order Processing

Category Leadership Job Location 4500 East Speedway Boulevard, Suites 97-103, Tucson, Arizona, United States Additional Locations 11022 Forest Place, SANTA FE SPRINGS, California, United States 7340 Smoke Ranch Road, Las Vegas, Nevada, United States 9025 Double Diamond Parkway, Reno, Nevada, United States 2305 S Presidents Dr, West Valley City, Utah, United States 5450 Complex Street, Ste 302, San Diego, California, United States Tracking Code 16052-128 Position Type Full-Time/Regular Numotion is North Americas largest provider of mobility products and services, dedicated to improving the lives of people with disabilities. From manual and power wheelchairs to medical supplies and other assistive technologies, Numotion delivers personalized solutions that support health, independence, and everyday participation. We are committed to building a workforce of diverse backgrounds and experiences, fostering an inclusive environment shaped by open dialogue, attentive listening, and meaningful, ongoing action. Position Title: Director of Operations Order Processing Location: Tucson, AZ Position Type: Full-Time/Regular Job Level: Senior Management Job Duration: Regular/At-Will Salary Range: $75,000.00 - $100,000.00 Annually Per Diem: Not Applicable Job Purpose The Director of Operations Order Processing is a senior management role responsible for overseeing the daily activities of Customer Care Coordinators based across multiple locations. This position ensures that order processing and internal support needs are consistently met or exceeded. The Director is accountable for the timeliness and accuracy of order processing within assigned branches and locations, and leads the team in delivering best-in-class customer service that aligns with Numotions mission and values. This is a high-impact leadership role that requires a strategic thinker with a hands-on approach to operational excellence, team development, and cross-functional collaboration. Key Responsibilities The Director of Operations Order Processing will lead and direct the order processing team, ensuring an elevated level of customer satisfaction and retention across all assigned locations. This individual will be responsible for hiring, developing, coaching, and managing staff performance to build a high-performing, motivated team. The Director will work cross-functionally to coordinate equipment procurement and delivery, ensuring quality and timely provision of service to customers with complex mobility needs. This role requires managing Orders in Process (OIP) meetings and delivery planning for equipment orders, as well as assessing and balancing the load of OIP to maintain order processing efficiency. In conjunction with all other Numotion departments, the Director will address and resolve escalations within the timeframes outlined in company procedures. The Director will direct quality and timely assistance for customers, including fielding phone calls, entering and maintaining accurate data in the order processing system, and scheduling appointments. The Director will work collaboratively with staff to increase customer satisfaction and improve turnaround times, while leading and implementing Numotion best practices and driving universal operational processes within the territory. Utilizing reporting databases to optimize business outcomes is a critical component of this role. The Director will ensure that direct reports effectively support the needs of both internal and external customers, and will partner with cross-functional leaders to deliver on revenue goals. Handling order resolution and addressing customer concerns with a sense of urgency is paramount. The Director will ensure all activities and operations are carried out in strict compliance with company and government processes and regulations. This individual will utilize Numotions Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotions mission, and will adhere …

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