Director of Operations Logistics, Warehouse, Food Delivery

Pay: $90000 per year - $135000 per year Location: Liverpool, NY Full-time, On-Site at HQ Summary: The Director of Operations Logistics, Warehouse, Food Delivery is a working leader and designated General Manager successor candidate reporting to the Executive Vice President. The Director leads refreshment operations including Logistics, Warehouse, Food Delivery with structured mentorship and development from the Regional Vice President and General Manager. The role covers vending, micro markets, office coffee, pantry, and related services, with substantial time at operating locations and direct involvement in teams, finances, and customers. The Director is accountable for assigned results from day one. The General Manager retains overall business leadership and final profit and loss accountability until responsibilities are formally delegated. Advancement to a General Manager role depends on performance, readiness, and business opportunity. Responsibilities Fleet and delivery operations: Lead assigned delivery teams and fleet activities. Improve delivery reliability, driver productivity, vehicle utilization, maintenance coordination, and safe vehicle operation. Warehouse functions: Oversee receiving, storage, inventory control, order picking, pre-kitting, loading, returns, and warehouse staffing. Improve inventory accuracy, order accuracy, product rotation, sanitation, and shrink control. Routing and optimization: Review route structure, schedules, service frequency, workload, and territory coverage. Use sales and service data to improve route efficiency, capacity, service consistency, and cost per stop. Technical services: Lead assigned dispatch, installation, preventive maintenance, repair, and equipment deployment activities. Track response times, first-time fixes, repeat calls, technician productivity, parts availability, and equipment uptime. Sales and customer retention: Partner with the General Manager and Sales on prospect visits, proposals, pricing, new account launches, expansions, and renewals. Lead assigned account reviews, resolve escalations, identify retention risks, and execute recovery plans that protect relationships and profitability. Financial management: Manage assigned budgets, labor, inventory, and operating expenses. Review revenue and margin, develop corrective plans, and help the General Manager prepare forecasts, budgets, and investment cases. People leadership: Coach assigned managers and supervisors, set expectations, review results, support hiring and performance management, and develop future leaders. Reinforce accountability, teamwork, and safe work practices. Merchandising and inventory: Coordinate product mix, pricing recommendations, stocking and display standards across vending, micro markets, and coffee services. Reduce spoilage and waste while meeting customer and product requirements. Safety and assets: Uphold food handling, workplace safety, and company standards. Protect vehicles, equipment, markets, and inventory; address risks identified during site visits and operating reviews. The Regional Vice President And General Manager Will Provide Coaching, Operating Reviews, And Feedback, Coordinated With The Executive Vice President, Who Sets Priorities And Delegates Broader Responsibility. Development Should Include First year: Establish credibility with frontline teams; own assigned fleet, delivery, warehouse, routing, and technical service results; participate in sales and account reviews; and learn how operating decisions affect profitability and retention. Second year: Lead broader operating reviews and budgets, take an active role in sales development and retention plans, own a cross-functional improvement project, and take responsibility for a defined portion of operating profit. Third year, as readiness permits: Lead an annual operating plan, represent the business in selected executive and customer reviews, manage several functional leaders, and serve as acting GM for defined decisio…

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