Director of Operations - (Janitorial)

Full-Service Facility Maintenance company offering a wide range of janitorial services for industrial, commercial, and construction customers throughout Northeast Ohio for the past 30 years.

Crstal Clear Building Services is seeking a Director of Janitorial Services to lead a multi-site Janitorial operations team across the state of Ohio, ensuring exceptional service delivery, operational efficiency, and client satisfaction.  This role oversees strategic and day to day manage of janitorial services, driving performance excellence, optimizing resources, and cultivating strong relationships with clients and staff.  The Director of Operations plays a key leadership role in developing operational strategies, enhancing service delivery standards, and fostering a culture of accountability and continuous improvement.

The ideal candidate will have a history of progressive experience in the janitorial field and will be located in or near the Northeast Ohio Area.  This is an in-person role.

Responsibilities: 

• Leads, coaches and develops a team of operations and site managers to achieve service, financial and operational goals. 
• Promotes a culture of accountability, teamwork and continuous improvement. 
• Evaluates performance, identifies training needs, and mentors future leaders within the organization. 
• Oversees operations across multiple client sites and accounts ensuring consistent high-quality janitorial services. 
• Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards. 
• Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements. 
• Developes and manages budgets, including labor, supplies and equipment.
• Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
• Partners with leadership to forcast needs, support business planning and deliver on profitability targets.
• Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
• Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement. 
• Leads regular inspections to ensure facilities meet company and client cleanliness standards.
• Implements corrective action plans in coordination with supervisors and site managers.
• Ensures complience with health, safety, and environmental policies across all operations. 
• Indentifies and implements operational innovations to streamline workflows and elevate service quality. 
• Supports new account startups and transitions ensuring smooth onboarding and consistant service delivery. 
• Collaborates with corporate leadership on strategic initiatives. 

This is a Salaried position based upon experience  90k-125K

Benefits:  Medical, Dental and Eye Insurance.                                                                                                                        Paid PTO                                                                                                                                                                Company Car and Expenses. 

I

• 5+ years of progressive experience in facilities or janitorial operations management. 
• 3+ years in a multi- site leadership role. 
• Bachelor's degree in Business Management, or related field preferred (or equivalent experience). 
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Proven ability to manage budgets, labor planning, and operational KPIs. 
• Excellent communication, problem-solving, relationship-building skills. 
• Thorough understanding of janitorial processes, cleaning equipment, and safety standards.
• Valid U.S. Driver's License and acceptable driving record. 
• Reliable transportation and ability to travel up to 50%.
• Ability to work for weekends, holidays, and emergencies as required. 
• Ability to pass a criminal background check and drug test. 

All your information will be kept confidential according to EEO guidelines.