Director of Operations

The Director of Operations ensures that all stores and business units are functioning efficiently. This role connects HQ strategy to store operations.

Responsibilities

• Develop and enforce SOPs and operational processes
• Support store management teams
• Maintain store-level compliance and standards
• Lead operational improvements across locations
• Assist with new store openings and expansions
• Audit weekly performance and process execution
• Ensure alignment and communication between HQ and stores

Qualifications

• Experience in multi-location retail operations
• Strong understanding of SOP design and execution
• Ability to enforce structure while maintaining positive relationships
• Strong analytical and organizational skills