Director Of Operations

The Director of Operations – Behavioral Health is responsible for overseeing, coordinating, and optimizing the day-to-day operational functions of behavioral health programs. This role ensures operational excellence, regulatory compliance and high-quality patient care across all service lines. The Director serves as a strategic partner to executive leadership and clinical teams to support growth, efficiency, and outstanding outcomes.

Responsibilities

Approximately 20 hours office work per week:

• Oversee Admissions/Discharge/Case Management Team (daily supervision, hiring, firing, evaluation, scheduling)

• Audit charts for admission and discharge compliance weekly

• Conduct staff training regarding rapport building, compliance and crisis deescalation

• Oversee ama/administrative discharge process

• Create Weekly Scheduled Discharge List in collaboration with relevant departments

• Coordinate patient care with medical, clinical, nursing departments

• Track and Report Numbers as directed by COO (length of stay, discharge types, incident trends, client experience)

Approximately 20 hours on the floor per week:

• Presence on the property to directly observe patients and behaviors

• Assist with correcting patients with problematic behaviors and creating a plan for success

• Assist with crisis deescalation, addressing patient grievances, and improving patient experience

• Bachelor’s degree
• 3- 4 years in behavioral health
• Strong competency with excel, report writing, and experience with auditing
• Strong competency with addressing patient behaviors and rapport building
• Excellent communication, organization, and problem-solving skills 
• Ability to lead through change and growth

Benefits

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO) – vacation, holidays- 3 WEEKS PTO
• Paid Holidays
• 401(k) Retirement Plan
• Life Insurance
• Disability Insurance – Short-term and/or Long-term
• Employee Assistance Program (EAP)