Director of Operations
Completely KidsGeneral Summary : The Director of Operations provides leadership, oversight and management of administrative operations, facilities, technology infrastructure, compliance functions, safety initiatives, vendor management, and operational support services. This position develops, implements, and monitors systems, policies, and procedures that promote operational efficiency, regulatory compliance, risk management, and organizational effectiveness. Working collaboratively with the Chief of Staff and executive leadership, the Director of Operations ensures the agency's facilities, technology, administrative functions, and operational resources effectively support the successful achievement of the organization's mission and strategic objectives. Responsibility Supervision & Oversight Oversee and assist with administrative functions such as office management, facilities, technology infrastructure, and procurement. Supervise Facilities staff and operations ensuring effective budget management, resource utilization, vendor relations, and compliance with applicable safety and regulatory requirements. Implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the organization’s goals and objectives. Provide leadership and oversight of agency administrative operations, operational policies, and organizational support services Collaborate with executive leadership to develop and implement operational goals, strategic initiatives, and continuous improvement efforts. Maintenance Oversee and assist with daily upkeep of facilities and maintenance needs with internal staff as well as vendors. Oversee and assist with safety, risk management, and the overall appearance, and functionality, of agency grounds and facilities. Ensure routine maintenance, repairs, and preventative maintenance activities are conducted in a timely and effective manner. Ensure the proper functioning inventory management upkeep and replacement of all office equipment and technology. Monitor and manage internal and external facilities throughout campus (including gardens, Nature Explore classroom, garage, parking lots, sidewalks, façade, etc.) for regular and deferred maintenance issues. Coordinate with the Facilities manager to ensure all vendors meet maintenance needs. Vendors Serves as the primary contact and maintains strong relationships between the organization and vendors to ensure quality service, effective communication, and customer satisfaction. Identify, evaluate, and recommend qualified diverse vendors and service providers that support organizational goals, operational needs, and strategic priorities. Administer vendor contracts, service agreements, compliance documentation, and performance expectations to ensure quality services and regulatory compliance. IT Technology Serve as primary liaison with managed IT providers; coordinate technology projects, user onboarding/offboarding, and vendor performance. Manage technology inventory, lifecycle planning, onboarding/offboarding equipment needs, and implementation of agency-wide technology initiatives. Collaborate with HR and managed IT provider to ensure equipment is available and operational. Operations Develop, implement, and maintain operational policies, procedures, and internal controls that support organizational effectiveness, efficiency, and compliance. Oversee agency operational compliance activities, contract administration, organizational records, and continuous process improvement initiatives. Monitor operational risks and implement solutions that strengthen operational performance, compliance, and resource utilization. Regularly assess business processes and operational workflows to identify opportunities for improvement and alignment with organizational objectives. Manage operational work orders, documentation, and workflow processes to ensure timely completion and accountability. Collaborate with administrative staff to maintain accurate…