Come, let's build a legacy together! The Operations Director is responsible for overseeing the success of the Front of House or Kitchen at Chick-fil-A West Pond. This position reports directly to the Owner/Operator. This director will have the responsibility for creating and implementing best practices around speed, accuracy, hospitality, cleanliness, and systems.
Job Responsibilities/Duties:
- Demonstrate an ability to manage a shift filtering all decisions through the funnel of ensuring operational excellence and creating “REMARK”able experiences
- Lead by example: Expected to excel in hospitality behaviors and ensure that every team member is also exhibiting these behaviors
- Lives out organizational values and is in constant pursuit of organizations vision and mission
- Identify, solve, and implement solutions to operational or personnel issue, such as: organization, cleanliness, staffing, positive culture, systems, etc
- Accountable for rolling out new product procedures, marketing items, seasonal products, price changes, and ensuring all impacted items are handled and people are properly informed
- Must be fully capable of following opening and closing procedures and well-versed in back-office procedures and computer applications
- Build high-performance teams, identifying and coaching up-and-coming leaders
- Ensure everyone below you is good stewards of the facility, product, and equipment they are entrusted with
- Protect the business and mitigate risk through sound decision making
- Effectively manage labor so the guest experience is enhanced, and yet business resources are considered
- Able to read and understand labor cost reports and then influence behaviors of the team to reach specified goals
- Proficient in Safety & Security standards to ensure the safety of the team
- Accountable to coaching and/or training the behaviors of all Team Members who work in the Front of House. These behaviors include, but are not limited to:
- Hustle that creates surprisingly fast speed of service
- Execution of systems that ensure a refreshingly clean environment
- Maintaining a clean and organized restaurant
- Proper order fulfillment to obtain 99% order accuracy scores
- Demonstrating excellence in hospitality
- Cash management best practices
- Assist with the implementation of systems that aids in improving operations or managing cash
- Align daily practices with behaviors that achieve the restaurant’s long and short-term goals
- Build high-performance teams, identifying and coaching up-and-coming leaders
- Ensure thorough completion of daily, weekly, and monthly checklists
- Set goals including for the restaurant, but not limited to: labor, Customer survey scores score, Drive-thru car count, Drive-thru hourly sales, Check average, etc
- Report the status of these goals with the team
- Increase profitability through implementing procedures to reduce costs, increase productivity, & promote sales
- Schedule and commit to regular 1:1 meetings
- Align training and coaching with the vision of the organization and all short and long-term goals
- Combine critical thinking and practical leadership to create a culture of innovation
- Treat guests and team members with honor, dignity, and respect
- Able to utilize the Responsibility Matrix to ensure costs are being properly expensed
- Expert knowledge of the P&L and drilldown report; accountable to reviewing them each month to look for errors, areas of opportunities, and wins to share with the team
- Work in operations, front of house or kitchen, to maximum throughput
- Develop effective strategies that manage food cost
- Allocate budget resources and manage operational costs
- Create restaurant policies and coordinate business operations
- Inspire and develop team members
- Ensure excellent customer service
- Work with vendors
- Manage IPO
- Identify business opportunities that contribute to growth
- Lead by example and work alongside team members in all capacities
Expectations:
- Maintains consistency with above initiatives
- Communicates conversations to Owner/Operator and peers on Director team
- Provides care for the entire team
- Continuously brainstorms, innovates, develops, and implements new ideas
- Work 40 hours a week
- Attend Leadership Meetings as scheduled
- Collaborate efficiently with everyone on the Leadership Team
- Communicate effectively
- Treat the restaurant as your own
Why Join Us:
- Competitive salary and benefits package
- Earn your degree online while working through Point University—tuition is covered!
- Health, dental, and vision insurance
- Employee discount
- Paid training
- Opportunity to learn and grow in a dynamic industry
If you are a talented and dynamic leader with a passion for the food and beverage industry, we want to hear from you! Apply now and join our Chick-fil-A team.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training