Director of Operations

Material Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials. P osition Summary Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team. Key Responsibilities Operations & Service Delivery Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met. Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods. Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs. Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs. Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption. Inventory, Transportation & Financial Performance Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment. Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements. Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships. Prioritize and deliver process and labor improvements with measurable, recurring savings. Automation, Systems & Continuous Improvement Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems. Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance. Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions. Maintain a strong safety culture and compliance with OSHA and applicable requirements. Leadership, Data & Culture Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention. Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions. Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making. Build succession depth and a culture of ownership, accountability, respect, and continuous improvement. Qualifications Required 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations. Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume W…

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