Director of Operations

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. “A Day in the Life” As the Director of Operations, you will lead the people, systems, and day-to-day execution that drive TRS-RenTelco's operational success. Overseeing a $600M inventory, you will be responsible for lab operations, quality systems, logistics, customer support, and inventory management while ensuring customers receive high-quality equipment, support, and services. In this role, you'll build and develop high-performing teams, establish accountability, and drive operational excellence across the business. Working closely with cross-functional partners, you will strengthen execution, improve customer outcomes, maintain compliance with industry quality standards, and deliver results that support both customer satisfaction and financial performance. “What You’ll Do” People and Organizational Leadership Lead a team of 6+ direct reports and an organization of approximately 80+ employees across lab operations, customer support, logistics, inventory management, and technical service functions. Lead and develop lab managers, operations managers, and cross-functional teams Build bench strength and address hiring challenges in technical roles Establish clear performance expectations and accountability Operational Strategy and Execution Own daily operations across facilities, calibration labs, repair, customer support, shipping/receiving, and the management of a $600M inventory Leads revenue generating initiatives such as the Keysight Asset Management program, Hioki and Exfo calibration support programs. Drive cycle time reduction, throughput improvement, and asset utilization Ensure alignment between operations, sales, and product management to support revenue growth Customer Experience & Execution Ensure equipment quality, order accuracy, and on-time delivery meet customer expectations Address systemic issues in shipping, configuration accuracy, and field performance Partner with Sales to reduce friction in quoting, fulfillment, and service delivery Inventory & Asset Management Optimize inventory readiness by balancing equipment availability while managing equipment maintenance expenses under budget. Ensure calibration and repair capacity supports demand without bottlenecks Partner with product management on capital allocation and asset strategy Quality & Compliance Maintain and improve the Quality Management System aligned to ISO 9001 and ISO/IEC 17025 standards Ensure calibration, repair, and operational processes meet internal and external standards Act as final escalation point for quality decisions, overruling when necessary to protect integrity and customer outcomes Financial Performance Own operating cost structure including labor, freight, equipment repair, replacement parts and accessories as well as facility related expenses. Improve margins through process efficiency, vendor optimization, and asset lifecycle management Support revenue growth by improving availability and readiness of high-demand equipment Identify and execute adjacency revenue opportunities that leverage our technical and logistics expertise (asset management, OEM service center) Transformation and Continuous Improvement Identify and eliminate operational bottlenecks Implement data-driven process improvements across lab, logistics, and order fulfillment Leverage automation, AI, and system integration to reduce manual work and errors Decision Authority Final authority on quality, compliance, and operational standards Approval authority over operational processes, vendor selection (non-OEM exceptions), equipment repair and maintenance expenses and quality escalation decisions “Must Haves” 10+ years operations leadership experience in technical, industrial, or equipment-based business Strong background in quality systems (ISO 9001, ISO/IEC 17025 preferred) Experience managing labs,…

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