Director of Operations

Blueberry's Mission: Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24/7. We believe every child deserves access to top-quality healthcare. We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs). We are a mission and values driven company. You can learn more about our values HERE. Note: Beware of Scammers. Blueberry will NEVER ask you to download software/apps or request sensitive personal information like bank accounts or social security numbers. If you received an email requesting this information it is likely a scam. We are only accepting candidates through our job board. The Opportunity: We’re looking for a Director of Operations to lead critical functions and teams within our Operations department across the urgent care business as well as expansion business lines in this next phase of Blueberry’s growth. Operations is the engine that enables Blueberry to deliver greater access to care and affordability to every child and family. Your north star is to enable us to further this mission while ensuring sustainability in our business model. That means owning significant components of our P&L while simultaneously ensuring that we’re delivering an unparalleled care experience to our members from response times to customer support. You’ll champion the use of responsible AI across the department to drive automation opportunities and process improvements across our workflows; from end-to-end clinician staffing, to licensing & credentialing workflows, and medical kit supply chain management. You’ll define department KPIs with functional leaders and effectively manage towards goals. Additionally, as Blueberry expands into new business lines, you’ll play an integral role in helping define the clinical operations strategy to enable us to deliver the same delightful experience we’ve provided to thousands and thousands of our urgent care members over the years. This role reports to the Vice President of Operations. What You’ll Own Depending on the candidate, they will be accountable for all or the vast majority of the following domains, and will be expected to be a thought partner on the others. AI Leverage and Process Improvement Champion a culture of responsible AI usage across the department to implement automation opportunities and drive process improvement. Build, test, launch, and continuously improve AI-powered workflows across the department. Scope and prioritize improvement initiatives that will yield the greatest ROI. Develop and recommend tooling that enables the team to 10x their efficiency. Capacity Planning & Forecasting Own the supply and demand model for all business lines. Partner with our data scientist to refine our forecasting algorithm. Develop and manage the long-term capacity planning strategy and model that enables us to achieve growth targets. Clinician Staffing Continuously improve our clinician staffing process across multiple lines of businesses. Identify opportunities for automation for both the centralized staffing process as well as for the clinician experience. Licensing & Credentialing Develop automated reporting and oversight infrastructure that ensures clinician licenses and credentials remain active. Support our Operations team member in managing our third-party licensing and credentialing vendors as needed. Collaborate with the growth team to forecast future L&C needs and problem-solve potential payer credentialing bottlenecks during client implementations. Medical Kit Supply Chain Partner with our Supply Chain Manager to identify opportunities to…

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