Director of Operations

The Director of Operations serves as a strategic and tactical business partner to the President/CEO and executive leadership team, providing leadership, direction, and operational oversight for the company’s multi-site third-party logistics (3PL) operations in California and Ohio. This position has overall responsibility for driving operational excellence, financial performance, customer satisfaction, workforce productivity, safety, quality, and continuous improvement across multiple warehouse and distribution locations. The role provides leadership to site management teams while establishing consistent operating standards, performance expectations, accountability systems, and best practices across the organization. The position works closely with executive leadership, customers, Human Resources, Finance, Sales/Business Development, Information Technology, Safety, and other support functions to ensure operational strategies align with the company’s financial and business objectives. This role requires a leader who can operate effectively at both the strategic and tactical levels. The individual must be comfortable developing long-term operational strategies while maintaining a hands-on understanding of day-to-day warehouse activities, customer requirements, labor needs, financial performance, and operational challenges. Responsibilities include oversight of complex customer planning and forecasting, labor and workforce planning, warehouse operations, new customer implementations, facility launches, process improvement initiatives, and the development of high-performing management teams across multiple locations. The position requires frequent travel between company locations and customer sites in California and Ohio, as well as other locations as business needs require. Essential Duties: Strategic Leadership & Business Planning Execute and operationalize strategic business plans established by the President/CEO and Board of Directors. Translate company objectives into clear operational goals, initiatives, timelines, and measurable performance expectations for each site. Develop and recommend operational strategies that support revenue growth, profitability, customer retention, cost reduction, productivity, quality, safety, and scalability. Partner with executive leadership in developing short- and long-term operational plans based on business forecasts, customer requirements, market conditions, labor availability, facility capacity, and financial objectives. Identify operational opportunities and risks that may impact the company’s financial performance, customer relationships, workforce, or ability to meet business objectives. Provide executive leadership with timely information, analysis, recommendations, and escalation of significant operational issues. Participate in strategic planning, budgeting, forecasting, business reviews, and organizational planning. Evaluate current operating models and recommend changes necessary to support growth, new business, customer requirements, and changing market conditions. Assist executive leadership with strategic business development opportunities that may affect operational capacity, facility requirements, labor requirements, technology, and profitability. Multi-Site, Multi-State, Operations Management Provide direct operational oversight and leadership for multiple warehouse and distribution facilities across California and Ohio. Establish consistent operational standards, expectations, and accountability across all locations while recognizing customer-specific and site-specific requirements. Provide direction, coaching, and support to General Managers, Site Managers, Operations Managers, and other operational leaders. Hold site leadership accountable for achieving established operational, financial, safety, quality, productivity, and customer service objectives. Regularly visit operating locations to evaluate performance, observe processes, identify opportunities, a…

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