Director of Operations

General Summary: 

This is a management position responsible for the successful strategic oversight and administration of all Deposit, Loan and Branch Operations activity. This manager must be capable of creating and executing the related strategies of the Bank and managing projects or tasks at a high complexity level. Functions include, but are not limited to, the following: core and item processing, branch operations, deposit operations, product and cash management implementation and support, branch facilities, operational policy and procedures, core processor interfaces, management of appropriate vendors related to work efforts in the operational areas and preparation of budget requests for operational areas and client facing products. Manage the operational areas to be able to sustain growth efficiently and effectively. This position oversees multiple departments, several management level staff members and requires a high level of cross-department interaction and collaboration. 

Essential Duties and Job Responsibilities:

• Maximize the efficient interface for all transactional activity between the Branches and Deposit and Loan Operations.
• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Manage the staffing models of each operational area to determine if the staffing compliment is sufficient. Request amendments to staff compliment when appropriate with the appropriate presentation of data. 
• Conceptualize improvements in current operational design that will assist the organization in reaching its strategic goals while delivering superior client service. 
• Work closely with Product Development to develop and deliver alternative delivery systems/methods that effectively support demand among target market segments and the bank’s customer base- strong focus on Client Experience. 
• Oversee and manage large and complex projects assigned. Keep Executive Management aware of any potential issues with projects meeting targeted deadlines. Report progress to Board of Directors as necessary. 
• Manage the bank’s Electronic Banking and other product and service-related vendors as necessary. Develop and maintain partnerships with these vendors to realize full optimization of products/services.
• Oversee the operational areas to be able to sustain growth efficiently and effectively. 
• Design and further develop internal controls to successfully manage overhead and other non-interest expenditures within the managed areas.
• Assist Staff with decision making, problem resolution, human resources issues and resolution of audit and compliance issues as needed.
• Coordinate with sales management to monitor and ensure that the bank meets its strategic plan activities. Bridge the gap between the front lines and back-office support. 
• Prepare and submit appropriate budget items for product, systems, services, upgrades in the Deposit, Loan, Branch and Cash Management Support areas. Track budget expenses and obtain appropriate approval for new software, services, etc. 
• Senior Manager responsible for vendor relationships and contract negotiation and renewal. Responsible for vendor risk management activities for assigned vendors. 
• Create an environment of change and forward thinking across the operational areas. Portray a positive demeanor and lead the operational teams to do the same. 
• Active participant/member of bank committees as required, i.e.: New Product Committee, Compliance Committee, Project Review Committee

OTHER RESPONSIBILITIES

1. Other responsibilities as assigned by management.

EDUCATION, CERTIFICATION, EXPERIENCE:

Education: 

Required: Four-year College degree in Business, Finance, or Accounting or equivalent work experience. 

Preferred: Four-year College degree in Business, Finance, or Accounting preferred.

Experience: 

Required: Minimum of eight (8) years of Branch Management & Deposit/Loan Operations Management experience with Project Management experience. 

Preferred: Ten (10) + years of Branch Management & Deposit/Loan Operations Management experience with multiple years of Project Management and Strategic Execution experience. 

KNOWLEDGE, SKILLS, ABILITIES:

1. Supervision: Directly: Branch Administrator and Security Officer, Deposit Operations and Cash Management Support Manager and Senior Loan Operations Manager. Indirectly: Branch Operations staff, Deposit Operations and Cash Management Support staff, Loan Operations staff and maintenance staff.
2. Confidentiality: Must keep all banking and customer information confidential, including any financial statements and credit reports. A high degree of confidentiality is required.
3. Mental Application: Must demonstrate good decision-making skills and be a quick decision maker. Must be able to multi-task and have the ability to make sound decisions within the prescribed bank policies and procedures.
4. Responsibilities: Must use sound judgment and represent the bank in a professional manner within the community.
5. Contacts/Internal and Public: This position interacts with a large number of external customers and internal contacts in order to perform job function responsibility. Topics discussed could be either complimentary or combative. Must adhere to bank policy and procedure.
6. Magnitude and Scope: Approve expenditures. Must review bills and estimates in order to limit the financial exposure to the bank. 

7. Strategic Vision: Must be able to create and implement a strategy to move the company forward as necessary. 

WORK ENVIRONMENT: 

1. Flexibility to work additional hours including nights, weekends and holidays, as required.
2. Typically the noise level in the work environment is low to moderate.
3. Will have high volume of interactions in person and over the telephone. 
4. Fast-paced environment.
5. May experience occasional job stress in response to job demands. 
6. There are no significant hazardous conditions. 

PHYSICAL DEMANDS:

1. Frequently required to sit for prolonged periods of time.
2. Frequently required to talk and hear.
3. Normal range of vision and hearing abilities required.
4. Mobility required greeting and assisting employees and visitors.
5. Frequently required to skillfully operate a computer, telephone and other standard office equipment.
6. Travel between all locations of the bank.
7. Occasionally travel outside of work location to attend meetings and training programs.
8. Occasionally lift and/or move up to 20 pounds. 

Special Note:

External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job. 

This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.