Director of Operations

SUMMARY

 The Director of Operations oversees the management of facilities, post-sales support teams, project coordination and pricing, warehouse personnel, and quality assurance. This role involves strategic planning, reporting, and implementing efficiency improvements across operational functions.  

ESSENTIAL JOB FUNCTIONS

Supervisory Responsibilities:

• LMA – Leadership, Management, Accountability
• Recruit, interview, hire, and train new staff in the department. 
• Act as coach and mentor to all employees in the Operations department.
• Oversee the daily workflow of the department.
• Provide constructive and timely performance conversations.  
• Handle discipline and termination of employees in accordance with company policy. 

Duties/Responsibilities:

• Develop and maintain succession plans for the department. 
• Provide strategic direction, coordination, and evaluation for warehouse operations, quality control, facilities, and inventory management. 
• Lead and manage post-sales support teams, including Customer Service and Technical Support, ensuring high-quality customer interactions and support. 
• Oversee the Project Coordination and Pricing team, responsible for all post purchase support functions, including order-entry, supporting Sales Engineers, contractor communication, and product deliveries. 
• Drive accountability across teams through clear expectations, coaching, reporting, and performance management. 
• Maintain and improve systems, workflows, and standard operating procedures. 
• Manage departmental budgets, staffing plans, and resource allocation. 
• Partner with Sales, Finance, Business Development and executive leadership to align operational execution with company goals. 
• Develop and monitor departmental KPIs, including service levels, order accuracy, inventory accuracy, on-time delivery, response times, and quality metrics. 
• Lead continuous improvement initiatives that improve customer experience, operational efficiency, and profitability. 
• Participate in and promote continuous learning and development through training initiatives such as MN Air University, HR programs, tech-support courses, and webinars.

Performs other related duties as assigned.

BENEFITS 

• Medical, Dental, Vision, Hospital Indemnity, Critical Illness, Accident, and Life Insurance 
• Employer HSA Contributions 
• Employer 401(k) Match 
• Employer paid Life Insurance 
• Deferred Compensation Plan 
• Performance-based annual bonus 
• Profit Sharing Program 
• Referral Bonus opportunities 
• Paid Family Leave 
• Paid Time Off  
• Volunteer Time Off – 8 hours 
• Paid Company Holidays – 8 days 
• Floating Holiday – 8 hours 

Minnesota Air, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.

 SKILLS/ABILITIES

• Proficient with Microsoft 365 Suite.
• Familiarity with the EOS (Entrepreneurial Operating System) business model.
• Strong problem-solving skills with the ability to tackle complex issues.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Four to six years of experience in operations management or a related role. 
• Equivalent combinations of education and experience will also be considered.

PHYSICAL REQUIREMENTS

Minnesota Air is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential duties and responsibilities of the role.

• The work environment is usually quiet, with typical office sounds such as computers, phone calls, and conversations.