Director of Operations

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Program Director, the Director of Operations ensures that the operations of the facility including maintenance, repair, fire safety, kitchen operations, and security comply with regulatory agency policies and procedures. The Director of Operations works in collaboration with the Director of Social Services and clinical staff to ensure the safety of all clients.  The Director of Operation also supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively. 
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.

• Oversees all security staff.

• Ensures all fire safety guidelines are executed and documented as required.
• Ensures security guards perform building security and inspection rounds.
• Ensures security guards monitor resident behavior, medication and other related activities.
• Assists in monitoring resident/client medication as required.
• Ensures medication delivery is properly documented in appropriate logbook in the absence of social service staff, as mandated by program.

• Oversees all maintenance staff.

• Ensures all operations equipment and appliances are in good working order.
• Provides recommendations for repair, upgrade or replacement.
• Monitors cleanliness and maintenance of facility.
• Ensures work orders and requests for repairs are completed in a timely manner.
• Oversees and maintains the building’s plumbing, heating, cooling electrical, telephone, safety/emergency systems.
• Oversees and approves work orders and requests for repairs.
• Monitors key and lock changes for residents and staff as needed.
• Maintains computerized work order and violations monitoring systems.
• Develops preventive maintenance programs for all buildings and systems.
• Develops a routine maintenance schedule and ensures that it is adhered to.

• Oversees all kitchen staff.

• Ensures all operations equipment and appliances are in good working order and provides recommendations for repair, upgrade or replacement.
• Ensures site menus comply Urban Pathways and regulatory and funding agency regulations, policies and procedures.

• Oversees kitchen operations, food ordering, and monitors kitchen supply and food inventories and orders.
• Ensures kitchen area and equipment are kept in a clean and sanitary manner.

• Oversees implementation of and compliance with Urban Pathways’ Key Control policy and procedures.
• Oversees implementation of and compliance with Urban Pathways’ Closed-Circuit Television (CCTV) Monitoring and Recording of Public Areas for safety and security purposes.
• Monitors maintenance of facility, and ensures compliance with health, safety, fire codes and all other Urban Pathways and regulatory/funding agency requirements.

• Represents Urban Pathways and resolves facility violations. 

• Ensures proper implementation of all inventory controls as required.
• Participates in the development of Urban Pathways program policies and procedures. 
• Oversees client/resident relocations as needed.
• Facilitates inspections and maintains all safety equipment in good working order.
• Works closely with the Program Director to manage emergency situations.
• Operates program vehicle as required.
• Ison-call to address emergency needs on a twenty-four hour basis.

Administrative

• Completes, submits and maintains timely and accurate statistical and other reports mandated by Urban Pathways, regulatory and funding agencies. 
• Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements.
• Assesses, coordinates and facilitates staff training.
• Ensures timely evaluations of operation staff, identifies areas for improvement and corrective actions as needed.
• Monitors performance and maintains warranties on all contracted services.

• Provides back-up administrative coverage in the absence of the Program Director and/or Director of Social Service as appropriate.
• Monitors and ensures accuracy of employee time-keeping and payroll systems.
• Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff.
• Ensures that client activities and incident reporting in AWARDS and other web-based applications accurately and timely. 
• Takes an active role in incident, investigation documentation and reporting.
• Ensures accountability in the purchasing of supplies and keeps expenditures within budgetary limitations.  
• Oversees/prepares submission of all necessary purchase orders and checks requests.

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
• Represents Urban Pathways at governmental, community or agency meetings as required.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, trainings, and supervisory sessions. 
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.

 
Performs all other duties as assigned and as required.

 
Qualifications, Education and Experience

• High School Diploma / GED or equivalent is required. Some college is preferred.
• Minimum of three years building operations and security experience with at least two years of supervisory experience, preferably in a social service facility. 
• Experience with homeless, mentally-ill and substance abuse population preferred.

Skills & Competencies

• Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.). Knowledge of web-based applications for building maintenance and operations. 
• Strong written and verbal communication skills.
• Strong problem-solving skills and resourcefulness.
• Plumbing, heating, carpentry and electrical experience and ability to perform routine repairs.
  

Other

• May be required to work a flexible schedule including weekends, holidays and late evenings.

 
Licenses

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs.
• Fire Safety Certificate - ability to obtain within six months.
• First Aid, CPR, AED - ability to obtain within three months. 
• Valid Security Guard License.
• Valid Driver’s License with clean driving record.
• Food Handler certification a plus.

Capabilities

• Ability to lift at least 50 pounds and walk, stand, Pushor pull, climb stairs and ladders frequently. Bend, carry, goods including furniture, supplies and equipment.
• All programs require field work and use of public transportation.