Director of Operations & 3PL Growth, Fulfillment Network

Location: Remote, with a slight preference for candidates near our existing PA, NV, or GA warehouse locations. Semi-regular travel across the network required. Job Type: Full-Time Compensation: $130,000–$180,000 base salary + uncapped 10% profit sharing from the external 3PL business you build About Raicom Raicom LLC is the company behind a portfolio of high-volume ecommerce consumer brands. To support those brands, we've built something most ecommerce companies only dream about: our own national fulfillment network. Our network includes multiple warehouses across the country, shipping approximately 200,000 packages per month and moving roughly $100 million in product annually —entirely for our own brands. Today, the network is a finely tuned machine that works extremely well for us. But we believe it can become something much bigger. Our fulfillment network is good enough to productize and offer to other business owners and operators who need best-in-class fulfillment. The opportunity is to transform what is currently a cost center into a standalone, profitable 3PL business. That's where you come in. The Opportunity This role combines two major responsibilities, and we need someone capable of owning both. 1. Grow and optimize the existing fulfillment operation Our internal brands are the foundation of the network. Their fulfillment volume helps us secure better carrier rates, absorb fixed costs, achieve fast delivery to U.S. customers, and support the economics of the entire operation. As our brands grow, the fulfillment network needs to grow with them. You'll own the function end-to-end, including its operational performance and KPIs. 2. Build the 3PL business You'll take our proven distribution network and turn it into a 3PL product that can be sold to other ecommerce brands. You'll determine the pricing model, onboarding process, SLAs, client experience, and operating model—and then go bring on outside clients and grow the business. You'll work directly with our CEO and co-founder. No layers, no politics. You'll be handed a network that already works and a meaningful share of the new business you build on top of it. What You'll Do Own the Fulfillment Network Own the entire fulfillment network end-to-end, including labor, throughput, cost per package, SLAs, and uptime across all locations. Keep fulfillment for our internal brands running flawlessly. Maintaining SLAs and cost-per-package targets is non-negotiable. Build peak-season temporary staffing plans so the network can scale up and back down efficiently. Help open new warehouse locations as the network and client base grow. Build the 3PL Business Build the 3PL product from the ground up, including pricing, onboarding, client SLAs, per-client P&L, client experience, and the operational model required to create a world-class 3PL network. Onboard new 3PL accounts that fit our operational model, particularly high-volume, low-SKU-count businesses , while ensuring their experience is exceptional. Own the P&L for the 3PL business and operate it with an owner's mindset. Optimize Automation & Infrastructure Own the automation roadmap. Identify, justify, purchase, and implement equipment such as A-frame sorters, autobaggers, and L-bar sealers. Prove the ROI behind major equipment investments and ensure teams are properly trained to operate them. Continue looking for opportunities to improve throughput, efficiency, and network economics. Drive Transportation Economics Negotiate carrier contracts with USPS, FedEx, UPS, regional carriers, and others to reduce cost per package. Explore freight consolidation, regional injection, freight-forwarding partnerships, and innovative last-mile delivery options to reduce transportation costs. What We're Looking For We're looking for someone who is both a world-class operator and a builder. Experience running multi-site fulfillment, 3PL, or distribution operations at significant volume. Experience opening new warehouses, purchasing and impleme…

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