Director of Operations

Build two brands. Reach 100 schools. Create the systems to scale. Verona is a founder-led apparel business operating two growing brands: Verona Uniforms provides affordable, customized uniforms directly to schools and the families they serve. More than 35 schools currently partner with us, and we aim to reach 100 school partners before the summer 2027 cycle. Verona Collection provides affordable, high-quality modest apparel and has previously launched products through major national retailers, including Macy’s and ASOS. Both brands have grown through strong products, customer relationships, and an entrepreneurial approach. The next stage requires an experienced operations leader who can turn a lean, founder-dependent business into a documented, disciplined, and scalable operation. We are hiring a Director of Operations to lead the operational and technical side of both brands. The founder will continue to guide the creative and product vision. You will translate that vision into operating calendars, systems, workflows, vendor plans, inventory decisions, marketing execution, and measurable results. This is a high-autonomy, high-accountability role for a leader who is comfortable taking control of an operation that is still being built. You must be decisive, resourceful, commercially aware, and willing to work personally through the details while developing the team and systems needed for future growth. What You Will Own as the Operations Director Operating Systems and Business Infrastructure Evaluate the current operations and replace manual, founder-dependent processes with documented, repeatable systems. Own the software, workflows, data, reporting, integrations, and controls used to manage products, schools, customers, orders, inventory, manufacturing, fulfillment, and customer service. Establish a reliable source of truth for product specifications, pricing, school requirements, contracts, purchase orders, inventory, production status, and launch dates. Create SOPs, decision rights, approval processes, operating calendars, dashboards, and accountability routines. Build a prioritized systems-improvement roadmap and coordinate internal or external resources to execute it. Ensure the business can continue operating effectively without every decision or process depending on the founder. Seasonal and Product Planning by the Operations Director Build a master operating calendar for seasonal collections, school launches, product releases, manufacturing deadlines, inventory purchases, marketing campaigns, and fulfillment readiness. Establish clear deadlines for product selection, design approval, sampling, purchase orders, manufacturing, inbound freight, warehouse receipt, website setup, and launch. Coordinate new product lines from initial concept through costing, product setup, quality approval, production, inventory planning, and release. Identify product, inventory, production, or launch risks early and drive corrective action. Balance product availability with margins, cash requirements, minimum order quantities, lead times, and inventory risk. Overseas Manufacturing and Vendor Management Coordinate production across overseas manufacturers, suppliers, contractors, and logistics partners. Track product specifications, fabrics, size charts, patterns, samples, Pantone colors, approvals, production schedules, quality requirements, and delivery commitments. Partner with the founder on creative and product decisions while ensuring every approved decision is accurately documented and executed. Create clear purchase-order, approval, follow-up, and escalation processes. Establish vendor scorecards covering quality, cost, availability, lead time, responsiveness, and delivery performance. Develop contingency plans for production delays, quality issues, freight disruptions, and other supply chain risks. School Onboarding and Account Execution by the Operations Director Build a repeatable process that moves each school from initial i…

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