Director of Operations

About ProEdge Dental Water Labs:

ProEdge Dental Water Labs is a team of selfless builders. By putting our focus on the success of customers, we've create a healthy, quickly-growing, and dynamic company. Our ~60 team members have taken on a significant challenge: transform compliance in the dental practice – often a distinct pain for our customers – into a culture of shared purpose for the safety of patients and staff. By keeping our promises and developing value-based solutions, we've created an emerging brand in dental.  

Because of that, at ProEdge “good work” is table stakes. What we’re building requires something rarer from its leaders: those who choose the harder path for the sake of the team, who continue to grow even when they’re already good, and who bring the kind of relentless pursuit of delivering concrete value to the customer, not just building a stronger resume. This is a place for low-ego, high-agency, problem-solvers who think deeply and execute to excellence. 

If you’re looking for a role where you can own meaningful problems, build with a great team, and transform an entire category through trust... keep reading.

Director of Operations Opportunity:

ProEdge is seeking a Director of Operations to scale our manufacturing and supply chain operations by architecting continuous improvement and systems thinking for predictable, repeatable, and efficient processes, all while furthering a team-first culture. This leader will own all core operations functions, including manufacturing, assembly, shipping, receiving, lab operations, inventory, and procurement.

This is a senior leadership role in a fast-growing organization. You’ll own building systems for scale for both independent and enterprise customer models, innovating processes both new and current products, and ensuring operational efficiency under rising cost-to-serve realities. 

If you're an ambitious leader who consistently delivers results and pushes for operational excellence, yet leads with true humility, transparency, and collaboration... keep reading.

Success Looks Like:

1. Analyzing and improving manufacturing and shipping processes, clarifying accuracy of labor absorption, capacity, and costing by 6 months
2. Optimize processes throughout operations, adding to cumulative earnings/cost-avoidance over the next 3 years
3. Within 18 months, develop operations culture into continuous improvement, high-performance team, and drive top-tier manufacturing employee engagement scores (eNPS above 60).
4. Establishing capacity planning models, balancing labor, equipment, and materials to handle 40% demand spikes, enabling the company to scale mixed fulfillment models without disruptions.
5. Crafting a data-driven 3-year operations roadmap that improves operational costs by 10-15%, without compromising team health, customer quality, or regulatory compliance
6. Analyzing top 20 raw materials by spend, identifying price trends over 3 years, and renegotiating contracts while maintaining quality standards.
7. Integrate new or modified products into production processes with 98% FPY within 6 months of launches

The Toolkit You'll Bring:

• Strategic – Candidate translates vision into strategy, creating effective team, processes, and plans
• High standards – Candidate is unsatisfied with operations that function but fail to foster culture of excellence
• Collaborative – Candidate seeks out others' ideas and critiques, while not needing consensus
• Results – Candidate has a strong record developing great teams with excellent execution
• Entrepreneurial Grit – Candidate works hard, gets hands dirty, and moves things forward even with setbacks

Who You'll Be (in real life):

• Humble – Candidate is team-first and self-improving
• Transparent – Candidate tells the truth even when it may put them in a vulnerable position
• Customer-focus – Candidate recognizes the work is for a customer's benefit, and puts them in the heart of every process
• Discerning – Candidate makes consistently wise decisions
• Smart - Candidate can clearly communicate their thinking, distilling, and learning

A Note About In-Office Requirement:

This is an in-office leadership role with a core schedule of 8:00 AM – 5:00 PM, Monday through Friday. ProEdge genuinely cares about the health of all team members. All of us are real people with real lives – appointments, kids get sick, moments at home we wouldn't dare miss, or the every-so-often need for a deep focus day away from the pop-ins. We’re a team that supports each other, including when those realities pop up, and offer overflowing flexibility.

That said, being a senior leader at ProEdge means you’re one of the main keepers of our culture and alignment and that happens best when you’re here, shoulder to shoulder with your team, the bulk of the time. Remote leadership doesn’t deliver the same magic for us. We’re looking for someone who genuinely enjoys being part of an in-person leadership team and wants to help shape our culture in the every day. 

Salary & Benefits:

• Salary range of $160,000 to $190,000 based on experience plus annual bonus based on performance/profitability
• Company paid medical/vision/dental premiums for Employees with flex options
• 4% Pre-Tax Employer Match 401k
• Accrued Paid time off (PTO) earning up to 4 weeks annually
• 9 Paid holidays