Director of Operations.

Chick-fil-A Cheltenham/Cedarbrook is seeking a professional Director of Operations. In this role your responsibilities include team development, implementing, and enforcing operational and safety standards within a food service establishment. The primary goal is to ensure compliance with health regulations, maintain high food quality, and support staff to guarantee a safe and efficient operation. 

Must exhibit passion, friendly, and genuine customer service. The Director of Operations must become a professional in each position to demonstrate the “Chick-fil-A way” of completing every task. Continuously work with the team in the pursuit of Operational Excellence while creating a positive work environment and culture.

In this role, you’ll split your time between overseeing and supporting operations on the floor and leading recruitment activities such as screening applications, conducting interviews, hiring, and managing documentation and filing systems.

Required Skills:

• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50 pounds.
• Self-leader committed to personal growth.
• Displays patience & a positive attitude.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Desire to continuously learn.
• Willingness to step outside of job role to assist in other roles.
• Customer-service oriented.
• Must be an excellent coach, communicator, and team builder.

Key Responsibilities

Acts as the "Person in Charge" (PIC) and is required to have official certification

Policy and Procedure Development: Develop and implement food safety protocols and standard operating procedures (SOPs) for all aspects of food handling, preparation, storage, and service.

Compliance and Regulation: Ensure all operations comply with local, state, and federal health and food safety laws, including FDA Food Code guidelines. Maintain necessary documentation and records for audits and inspections. Implements, and maintains food safety programs like HACCP.

Staff Management and Training: Hire, train, and supervise employees on proper food handling techniques, hygiene standards, and safety procedures.

Operational Oversight: Oversee daily operations, which can include budgeting, inventory management, ordering supplies, and addressing customer complaints.

Quality Control: Inspect supplies, equipment, and work areas to ensure that standards of diet, cleanliness, health, and safety are maintained. 

Essential Skills and Qualifications

Certification: ServSafe Certification ready.

Experience: 4 years minimum.

Leadership & Communication: Strong leadership skills are essential for managing staff and maintaining a productive work environment. Effective communication skills are also crucial for training employees and interacting with health inspectors and customers.

Business Acumen: Must understand financial aspects of the business, including budget management and payroll.