Director of IT Operations

WHAT'S IN IT FOR YOU

• Competitive salary of $171,838.50 - DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

• Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support, and promote the Vision and Mission Statements, Core Values, and Management/Leadership Standards of the Muckleshoot Casino Resort.
• Manage 3rd-party vendors for day-to-day operations, including support desk and employee onboarding/offboarding.
• Partners with the executive sponsor to communicate program goals, objectives, and potential outcomes.
• Perform monthly audits to ensure compliance.
• Collaborate with department heads to find ways that IT can make delivering client work more efficient and pain-free.
• Provide on-call support when necessary.
• Develops and controls the program budget and manages expenditures within agreed spending plans.
• Ensure IT operations align with all applicable tribal, federal, and state gaming regulations, including NIGC (National Indian Gaming Commission) requirements.
• Oversee documentation, audits, and compliance reporting related to IT systems, controls, and access.
• Partner with internal compliance and Tribal Gaming Agency (TGA) to ensure technology systems support regulatory enforcement and transparency.
• Lead preventative maintenance programs and system monitoring to identify and mitigate risks before service disruptions occur.
• Plan and execute upgrades, migrations, and lifecycle refreshes to reduce operational risk and cost.
• Promote a customer-focused, service-oriented culture within the IT department.
• Develop staffing plans, job roles, training programs, and performance evaluations to build a resilient and capable IT operations team.
• Participate in enterprise projects such as gaming system installations, hotel system integrations, and AI/data-driven enhancements.
• Lead or support change management processes for technology rollouts and major IT changes.
• Ensures and balances the required skills and competencies available across the operations.
• Leads reviews with the executive sponsor and stakeholders to identify organic or specific program needs and directs the development of appropriate approaches.
• Leads stakeholder mapping, communications, and reporting development and maintenance.
• Acts as an advisor and builds and maintains relationships across the wider stakeholder community.
• Monitor and manage time tracking for internal resources.
• Develop contingency plans for potential risks.
• Review/gather status reports from the team and issues weekly project/initiative status reports.
• Influence and holds team members accountable for assigned tasks.
• Set and review expectations with team members.
• Identify and resolve conflicts among team members and work with the IT PMO and other department management towards resolution.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Smile. Engage guests, team members and vendors with a professional and friendly demeanor.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• Bachelor’s degree in Information Technology, Information System Management or related field. Four (4) years of successful IT Program Manager/Coordinator experience may be considered in lieu of degree requirements.
• Seven (7) years of experience in IT Operations, with at least five (5) years in a leadership role, preferably in the gaming, tourism, and hospitality industry.
• Ability to obtain a Class III A gaming license.
• Experience championing IT operations in a 24/7 environment.

HOW YOU’LL BE SUCCESSFUL

• Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public.
• Skilled in general management, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Skilled in financial management, including budget management, expense control, forecasting, and analysis of financial statements.
• Skilled in people management, including coaching, motivating, delegating, scheduling, and relationship-building.
• Ability to demonstrate strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.