Director of Global Management Services – Commercial

Overview: When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities: As a Director of Global Management Services - Commercial, this role provides strategic leadership to advance Hines commercial property operations across geographies, funds, and other areas of the Firm. The position serves as a senior advisor to executive and geography leadership, translating business priorities, operating risks, client needs, asset objectives, and field insights into scalable standards, programs, policies, and service delivery strategies. The Director leads the continued evolution of the Firm’s commercial property operations platform, with a focus on risk management, operating effectiveness, quality, consistency, client and occupant experience, innovation, technology, financial performance, and value creation. The role provides strategic counsel on significant operational issues, emerging trends, developments, acquisitions, dispositions, repositioning, third-party management, and other initiatives that may materially affect asset performance or client outcomes. STRATEGIC LEADERSHIP & GOVERNANCE Provide strategic leadership and direction for the Firm’s Commercial Property Management and Operations disciplines, serving as a trusted advisor to executives, geography, asset management, and property leadership. Lead the development and governance of Hines commercial property operations standards, programs, policies, business processes, and reporting to support consistent, high-quality service delivery. Partner across geographies, funds, asset management, and central functions to translate strategic priorities into practical operating models, tools, resources, and implementation plans. OPERATIONAL EXCELLENCE, RISK & PERFORMANCE Lead property operations assessment program, QA/QC, and risk-management programs to identify systemic risk, evaluate compliance and operating effectiveness, and prioritize improvement. Analyze assessments, portfolio trends, benchmarks, KPIs, client and occupant feedback, and operational and financial data to identify opportunities for performance improvement, risk mitigation, and value creation. Drive meaningful KPIs, benchmarks, and reporting that provide actionable insight into operating performance, risk, service quality, experience, financial performance, and value creation. Provide executive-level support during significant operational issues and crises, helping teams assess risk, establish priorities, coordinate resources, and communicate with stakeholders. ASSET & BUSINESS ADVISORY Provide strategic direction on operating models, service levels, staffing, and resources based on asset type, complexity, risk, ownership objectives, and client or occupant expectations. Develop operations guidance and best practices for complex or high-impact matters, including transitions, developments, acquisitions, dispositions, repositioning, start-ups, and third-party management assignments. Advise on operating requirements and service strategies during development, repositioning, acquisition, disposition, and major capital or operational initiatives. Develop strategic contractor and vendor relationships and provide guidance on sourcing, service standards, performance, innovation, and risk. INNOVATION & CONTINUOUS IMPROVEMENT Champion continuous improvement and innovation, including emerging technologies, operating practices, service models, amenities, and appropriate pilot programs. Partner with Client Experience, Engineering, Environmental, Learning and Development, Procurement, Legal, Technology, Asset …

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