Director of Field Operations

Summary **Logistics experience preferred! ** The Director of Field Operations is responsible for overseeing and optimizing day-to-day courier operations across all field locations. This role ensures successful client start-ups, seamless implementations, and consistent service delivery aligned with company standards. The ideal candidate is a strategic and hands-on leader with a proven track record in logistics or courier services, capable of scaling field teams while delivering exceptional client experiences with frequent visits to client sites. This role requires regular national travel that allows you to build relationships face-to-face, experience new locations, and see the direct impact of your work beyond your home base. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Operations Management Lead and manage regional field operations teams to ensure timely, safe and efficient delivery Develop and implement operational strategies that improve service quality, reduce costs, and increase field productivity. Ensures compliance with company policies, state & federal regulations, and industry standards. Lead initiatives to optimize delivery routes, reduce turnaround time, and increase resource efficiency. Monitor KPIs and use metrics to drive decision-making and strategic adjustments. Client Start-Up, Implementation, and Relationship Management Oversee all aspects of new client start-ups, including route design, training, compliance, and performance measurement. Collaborate with Sales, Client Services and Technology teams to develop and execute detailed client implementation plans. Work in partnership with Client Services, Account Management, and Dispatch leadership regarding operational performance Ensure smooth transition from sales handoff to full operational delivery. Serve as the senior point of contact for operational escalations and issue resolution. Build trusted relationships with key client stakeholders by delivering consistent operational performance. Provide operational insights and data during quarterly business reviews (QBRs) and strategic planning sessions. Team Leadership & Development Train and develop field managers and supervisory staff to build a high-performing operations team. Set clear performance expectations and conduct regular performance evaluations. Foster a culture of accountability, continuous improvement, and service excellence. Maintains the confidentiality of information received and processed. Able to manage tasks of differing priority levels and respond in an appropriate and timely manner. Performs other duties and responsibilities as requested or required. Follows company policies and procedures. Qualifications Requires Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field. Eight (8) plus years of experience in operations management within the courier, logistics, or transportation industry. PBM or healthcare knowledge a plus. CRM experience a plus. Three (3) plus years in a senior leadership or management-level role. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong organizational and communication skills. Ability to write routine reports and correspondence. Strong knowledge of Microsoft Excel, Word, and PowerPoint. Ability to speak effectively before groups and over the phone. Strong leadership, change management, and project management skills. Proficient in logistics platforms and route optimization tools. Client-centric mindset. Thorough knowledge of applicability of relevant laws and regulations. Physical Demands The p…

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