Director of Events

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location: An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain. Overview: The Director of Events is responsible for directing, coordinating, training and supervising the Conference Services (Operations) Managers and Catering Sales Manager(s). He/she is also responsible for coordinating, supervising and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Director of Events is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. Responsibilities: Manage existing accounts and follow up with client re-solicitation to capture future business. Respond to requests by Meeting Planners immediately. Liaise with other department to anticipate event and equipment needs through regular BEO meetings, group resumes meetings, and ongoing correspondence. Interact with outside planners, vendors for event set-up. Maintain pricing integrity and propose upscale menus for clients. Create, review and revise rooming lists and VIP lists. Manage the Sales Inventory management system and adjust space in order to ensure maximum potential revenue. Be visible on the floor and assist staff as needed during functions. Respond to guest complaints in a timely manner. Keep immediate manager fully informed of all problems or matters requiring his/her attention. Work with F&B managers and keep them informed of F&B issues as they arise. Prepare and submit required reports in a timely manner. Know meeting room set-ups and capabilities. Know sleeping room configurations and types. Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering. Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.) Plan and execute holiday and special events in conjunction with the Catering Sales Managers. Use feedback from Meeting Planner evaluations to improve service and quali…

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