Director of Document Production

The Director of Document Production serves as a key leader within the Department of Transitional Assistance (DTA), overseeing the daily operations of the Document Production and Distribution Unit. This position is responsible for providing leadership and supervision to staff, ensuring operational efficiency, and maintaining high standards of quality, accuracy, and timeliness in the production and distribution of notices, forms, and other essential communications for DTA clients and staff. DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion. Duties and Responsibilities (these duties are a general summary and not all-inclusive): Direct the daily operations of a large-scale, on-demand copy, print, and mail center producing approximately 65 million digital and offset print impressions. Oversee approximately 7 million notices mailed to clients. Manage activities of 11 direct reports, collaborating with Administrative Office staff to prioritize multiple and simultaneous agency demands, including special agency projects, initiatives, and special agency mailings to clients. Work closely with DTA Senior Director of Operations in all aspects of operational functions. Relay and inform DTA Senior Director of Operations of any issues or obstacles with agency notices. Work closely with DTA Project Managers on any new agency projects, initiatives, and mailings. Coordinate workflows of the different areas within unit. Ensure printing of inserts is accurate and timely. Produce daily Beacon client notices with confidentiality and sensitive timeframes based on federal / state regulations. Produce daily EBT / SP-EBT Card notices in collaboration with newly created DTA Benefit Issuance card printing group. Implement QDirect and WebCrd software systems to streamline client/customer orders and printing of client notices and agency materials. Develop spreadsheets, reports, and other documentation to illustrate costs. Produce monthly reports to track business trends and for analysis by budget unit. Present cost-saving efficiencies to agency regarding product development. Provide technical support in the design of forms and mailings to maximize cost savings and streamline operations in both print areas and mail center. Function as printing consultant for the agency. Oversee ordering and ensure the overall integrity of unit’s $4M plus postage. Manage the unit’s equipment and service contracts, playing a key role in the procurement of equipment. Serve as agency point person for production of documents and mailings for other EOHHS agencies. Forecast and manage supply inventory on monthly and annual basis. Work closely with DTA Procurement and Budget Units for yearly budgetary supply items Oversee interviewing, hiring, training, development, promotions, and employee performance reviews for unit’s staff. Responsible for staff cross-training to accelerate employee development and to negate any temporary staffing issues due to sickness, holidays, and health emergencies. Work closely with agency vendors to schedule service, troubleshoot issues, new equipment opportunities and technology improvements. Meet with and hold vendors accountable for equipment functionality and ensure fast and accurate service. Work closely with DTA Procurement Analysts and assist with drafting scopes for new or revised contracts. Work closely with DTA IT / Systems for the transmission of daily Beacon and special notices. Troubleshoot and resolve notice file issues with DTA Systems. Set notice transmission schedule with DTA Systems for special mailings. Produce and maintain a continuity of operations plan for the Document Production operation. Ensure the Unit structure supports supervision within the team members. Preferred Qualifications: Extensive knowledge of Printing and Mail industry – this includes equipment hardware, and software. Familiarity with an …

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