Director of Concessions | Full-Time | The Paramount Baltimore

Oak View Group: Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary: We are seeking an experienced and dynamic Director of Concessions to lead food and beverage concession operations at the new The Paramount Baltimore venue. The Director of Concessions will be responsible for the overall success of the venue's concessions operation, including operational planning, staffing, training, guest experience, financial performance, inventory management, and event execution. As a key leader for this new venue, this position will play an important role in establishing operational standards, building a high-performing team, and creating an exceptional guest experience from opening day forward. This role pays an annual salary of $85,000 - $95,000 and is bonus eligible. Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2026. About the Venue: The Paramount Baltimore is a new entertainment venue located in Baltimore, Maryland, near M&T Bank Stadium and Camden Yards. The venue will host concerts, comedy shows, private events, and live performances, with a capacity of approximately 3,950 guests. The Paramount Baltimore will bring entertainment, dining, and event experiences to the city's growing entertainment district. Responsibilities: Operations & Event Execution Oversee all concessions operations for concerts, events, and other venue activities. Develop and implement operating procedures and service standards. Lead pre-event planning, event-day execution, and post-event reconciliation. Ensure all stands, bars, points of sale, and service areas are properly staffed, stocked, clean, and operational. Monitor operations throughout events and quickly address guest, staffing, or operational issues. Partner with venue leadership to ensure successful event execution. Financial & Business Management Direct concessions revenue, labor, food and beverage costs, inventory, and other operating expenses. Review sales and operational reports and identify opportunities to improve profitability. Establish staffing plans based on event attendance, sales projections, and business needs. Ensure accurate cash handling, POS procedures, inventory controls, and daily reporting. Monitor product mix and sales trends and make recommendations to improve revenue. Leadership & Team Development Recruit, train, coach, and develop concessions management and hourly team members. Build a strong culture focused on hospitality, accountability, teamwork, and operational excellence. Establish clear expectations and hold team members accountable to company and venue standards. Develop managers and supervisors to effectively lead event operations. Partner with HR on employee relations, performance management, and staffing needs. Client & Venue Partnership Develop and maintain a strong working relationship with venue management and key stakeholders. Participate in event meetings, operational planning, and post-event reviews. Communicate operational needs, challenges, and opportunities to senior leadership. Represent Spectrum Catering & Concessions professionally with venue partners, clients, vendors, and guests. Compliance & Safety Ensure compliance with health, sanitation, safety, alcohol service, cash-handling, and company policies. Maintain appropriate food safety and sanitation standards throughout the venue. Ensure employees are properly trained and follow all applicab…

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