Director of Catering Operations

Job Summary Village Catering Company (VCC) is one of the most successful catering providers serving companies and clients throughout Northeastern and North Central Ohio. As a flagship brand within the Sayre Hospitality Group’s family of hospitality-based businesses, Village Catering Company combines top-tier menu offerings with outstanding client service—especially on the day of each event. From drop-and-go orders to fully catered functions, Village Catering is committed to bringing each client’s vision to life through exceptional service and attention to detail. We are seeking an experienced and strategic leader to serve as the VCC Director of Operations. This pivotal role involves overseeing daily operations, driving business growth, and ensuring the delivery of exceptional catering services. The ideal candidate will possess strong management skills, a strategic mindset, and proven leadership capabilities to lead a dynamic team and uphold the company's standards of excellence. The VCC Director of Operations plays an integral role in the overall success of Village Catering Company. Reporting directly to Upper Management and the owners—and collaborating closely with key organizational leaders—the Director of Operations is responsible for the duties outlined below. Responsibilities Lead, manage, and train all Village Catering Company team members, including all VCC Managers within their respective operational areas. Oversee, develop, and implement training sessions for all VCC staff. Ensure compliance with all state and local health and food safety standards as directed by the local health department. Oversee the effective and efficient execution of all pre-event functions, including: Van assignments, U-Haul rentals, and related logistics Event set-ups (Catering Support Staff) Maintenance and organization of event binders for catering teams Preparation of all event materials (service items, décor, etc.) Linen orders, deliveries, and returns Oversee all Event Day functions, including: First Team (Catering Event Staff) operations Second Team (Catering Event Staff) operations Catering Team Support operations Provide leadership and management for all post-event tasks, including: Venue clean-up, including scheduling and supervising company dishwashers at various venues Weekly inventory management and collaboration with the Inventory & Purchasing Manager regarding supply needs and orders Communicate and collaborate with the Human Resources Department regarding the recruitment, hiring, and training of permanent and seasonal staff. Communicate and collaborate with the Director of VCC Sales regarding the execution of personal, bridal, and corporate events. Communicate and collaborate with the Director of Venues regarding the execution of all personal, bridal, and corporate events held at SHG event venues. Perform any other responsibilities as assigned. Skills & Qualifications Leadership & Management Proven leadership experience in hospitality, catering, events, or foodservice operations Strong team-building skills, with the ability to coach, mentor, and develop staff at all levels of performance & abilities Ability to hold staff accountable while maintaining a positive work culture Experience overseeing both small and large teams, including seasonal employees Operational & Strategic Skills Strong organizational and time-management abilities, with the capacity to handle multiple events and priorities, some which may have competing deadlines Experience creating or refining operational systems, SOPs, and workflows Ability to streamline processes to improve efficiency, reduce waste, and enhance quality Financial acumen, including budgeting, cost control, labor management, and vendor negotiations Client Service & Communication Exceptional verbal and written communication skills Ability to remain calm and communicate clearly in high-pressure, every-changing situations Strong customer service orientation, w…

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