Director of 3PL Operations

Director of 3PL Operations – Longtail About the role Longtail is looking for a Director of 3PL Operations to lead our third-party logistics operations across our Coburg, Oregon facilities. You will own day-to-day warehouse performance, client fulfillment, and the teams that make it happen. This is a hands-on leadership role. You will set the operating standards, and keep our clients' orders accurate and on time, especially through the holiday peak season. If you have built high-performing warehouse teams, managed multiple clients under SLAs, and enjoy improving processes on the floor, we want to hear from you. Key responsibilities Lead all warehouse and fulfillment operations , including receiving, storage, pick/pack, shipping, and returns Own client service levels (SLAs) for multiple 3PL clients, serving as the senior escalation point and partnering on onboarding new accounts Set and track KPIs such as order accuracy, on-time shipping, inventory accuracy, productivity, and cost per unit; report results to leadership Plan labor, space, and equipment for seasonal volume, and lead operations through the holiday peak season Manage operating budgets and drive cost savings without sacrificing quality or service Oversee warehouse management system (WMS) use, inventory controls, and cycle counts Become the most proficient user of our in-house built WMS and serve as the lead trainer, onboarding and training managers, supervisors, and staff on the system Maintain compliance with OSHA, safety programs, and client and carrier requirements Build strong relationships with carriers, vendors, and internal teams such as sales, finance, and customer service Identify and lead process improvements, layout changes, and technology projects Qualifications: Required 7+ years of warehouse, distribution, or 3PL operations experience, including 3+ years leading managers or multiple shifts Experience managing multi-client operations with defined service levels Working knowledge of a warehouse management system (WMS) and inventory control practices Proven record of improving KPIs such as accuracy, throughput, and cost Experience planning labor and operations for seasonal or peak volume Strong budgeting, data, and Excel skills Clear communicator who can work with clients, executives, and frontline teams Able to work on-site, with extended hours during the holiday peak season Preferred Lean, Six Sigma, or similar process improvement training Experience with e-commerce fulfillment Experience opening a new site or onboarding large clients Compensation, schedule and how to apply Pay: 90,000–120,000 per year, based on experience and qualifications. Benefits: Health insurance, paid time off, 401(k), employee discount Schedule: Full-time, on-site. Extended hours are expected during the holiday peak season. Longtail is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. Pay: $90,000.00 - $120,000.00 per year Benefits: 401(k) Employee discount Health insurance Paid time off Work Location: In person

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