Director, Global Procurement - Technology, AI & Contact Center

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Director, Global Procurement - Technology, AI & Contact Center Introduction to the Team Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Legal Team, Strategy and Corporate Development Team, and People & Places Org. Global Procurement & AP is the value creation engine for Expedia Group's vendor spend, partnering with leaders across every part of the company. Our team works across multiple global hub locations to address more than $5B+ of corporate vendor spend, partnering with 1.5K vendors and hundreds of Expedians to deliver impact. We run as one globally aligned Source-to-Pay (“S2P”) organization: Sourcing leaders apply strategic business partnerships, category strategies, and sourcing discipline, while Operations, Programs, COE and Digital S2P teams enable scale, quality, innovation, and agility across the full lifecycle, including business travel, employee expense, and payables. We aspire to be a world-class, stakeholder-aligned, digitally transforming source-to-pay capability that maximizes total business value, reduces risk and friction, and improves the end-to-end user experience. Our priorities include delivering margin expansion, speed to value, risk management, digital transformation, and empowering our team through skill and career growth. Make An Impact! As Director, Technology, AI & Contact Center categories, you will lead the sourcing strategy, contracts and vendor relationships for one of Expedia Group's largest and dynamic spend areas, overseeing approx. $1B of annual spend. You will be a member of the Global Procurement & AP leadership team, a key influencer towards modernizing the function, and a trusted partner to senior leaders in Technology, Customer Service, Finance and Legal. In This Role You Will : Set the multi-year category strategy for Technology, AI and Contact Center spend, delivering savings, cost avoidance, working capital improvements, and margin expansion Sponsor and steer transformation such as tooling, AI enablement and new operating models, with documented business outcomes rather than activity Lead negotiation of strategic contracts and partnerships, including crucial AI agreements and long-term strategies with a high bar for terms, risk and renewals. Build strong relationships and partnerships with senior stakeholders and strategic vendors, and drive 360-degree vendor decision-making Turn enterprise strategy into clear category strategies and roadmaps, and explain trade-offs to executives Role model the use of agentic AI and automation in sourcing work, championing adoption of emerging and autonomous agentic workflows to deliver success for business leaders and team members across the Source-to-Pay roadmap Builds a layer of capable managers and senior individual contributors, so the team is highly empowered and engaged. You lead by setting goals, coaching, and building future leaders Represent Global Procurement & AP with Finance, Legal, Technology and business leaders, helping shape the function's priorities and measures of success Experience and Qualifications Deep category expertise in technology, software, cloud, AI or contact center sourcing, and a record of delivering measurable savings, v…

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