Director-Enterprise Technology Vendor Management

Vendor Management Leader Overview Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Vendor Management Leader to lead the Vendor Management Office (VMO) and Software Asset Management (SAM) team. This role serves as a strategic leader responsible for vendor management strategy across a diverse portfolio of technology providers, including but not limited to: cloud and hosting providers, SaaS platforms, cybersecurity, infrastructure and network suppliers, systems integrators, managed service providers, telecommunications companies, data and AI vendors, and strategic consulting partners. The leader will establish a scalable, multi-vendor and software asset management operating model that enables Deloitte to coordinate vendor dependencies, optimize total technology and software spend, provide financial portfolio oversight, improve service performance, strengthen third-party risk and license compliance, and maximize value across Deloitte Technology's vendor and software ecosystem. Work You'll Do Lead the enterprise vendor management strategy across DT-US. Establish vendor segmentation, tiering, ownership, governance cadence, escalation paths, and performance-management standards. Advise the CIO, DT-US COO, and DT-US senior leaders on vendor strategy, selection, and portfolio governance. Create an integrated view of vendor interdependencies, including primary suppliers, subcontractors, platform providers, and supporting service partners. Oversee vendor lifecycle activities from demand planning, due diligence, onboarding, transition, and implementation through renewal, remediation, and exit. Implement standardized vendor scorecards covering SLA/SLO attainment, service quality, delivery outcomes, innovation, resilience, risk, customer satisfaction, and remediation progress. Monitor performance across vendors to identify systemic issues, recurring handoff failures, capacity constraints, concentration risks, and opportunities for service integration. Consolidate vendor spend, forecasts, budgets, utilization, license consumption, cost drivers, and optimization opportunities across the portfolio. Lead the enterprise Software Asset Management strategy and operating model across DT-US, with accountability for software lifecycle governance, license compliance, optimization, and value realization. Oversee software asset lifecycle activities, including demand intake, entitlement and inventory management, deployment and usage analysis, license reconciliation, renewal planning, reclamation, and retirement. Establish effective-license-position and compliance-management practices for major software publishers, including controls to identify audit exposure, contractual risk, over-deployment, underutilization, and optimization opportunities. Partner with technology owners, Procurement, Finance, Cyber, Legal, and business stakeholders to align software demand, purchasing, deployment, consumption, and renewal decisions. Define SAM governance, data standards, metrics, dashboards, and tooling requirements to improve inventory accuracy, entitlement visibility, license utilization, and executive reporting. Partner with Procurement and Finance to improve spend visibility, demand management, sourcing decisions, renewal planning, and vendor rationalization. Lead cross-vendor remediation plans for service disruptions, control gaps, security findings, audit matters, operational incidents, and missed commitments. Maintain portfolio-level views of vendor risk, business continuity, cyber risk, data protection, geographic concentration, financial health, and resilience. Drive consistent governance across U.S. and Global VMO teams while accommodating differences in service models, regions, and business requirements. Lead the ServiceNow VMO roadmap, including Supplier Lifecycle Operations and Contract Management Pro, to automate intake, approvals, workflow, reporting, scorecards, renewals, risk tracking, and v…

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