Director, Customs Operations & Compliance

Openings >> Director, Customs Operations & Compliance Director, Customs Operations & Compliance Summary Title: Director, Customs Operations & Compliance ID: 32865224780 Date Posted: Sep 29, 2026 Date to Apply By: N/A Reports To or Hiring Manager: Asa Cheng Department: 9909 Shift: Monday - Friday Grade Level: 25 Employment Type: Full Time Exempt Location: Memphis, TN Proposed Salary Range: N/A Description About Williams-Sonoma DC - Olive Branch, MS Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you. Williams-Sonoma, Inc Supply Chain Overview By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. Over 4,000 Full-Time Associates across the Supply Chain 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following: Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs. Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey The Director, Customs Operations & Compliance position is located in Memphis, TN. The Director, Customs Operations & Compliance is responsible for leading the organization’s customs operations, trade compliance programs, and transportation activities that support a complex global supply chain. This role serves as the primary operational leader for customs execution, regulatory compliance, issue resolution, customer support, and continuous improvement initiatives while ensuring the accurate and timely clearance of imported goods across all transportation modes. The Director will develop and execute strategies that drive operational excellence, regulatory compliance, customer satisfaction, and organizational growth. This leader will partner across Supply Chain, Transportation, Sourcing, Merchandising, Finance, Legal, Product Development, and Operations teams to mitigate risk, optimize landed costs, leverage technology, and navigate an evolving global trade environment. The successful candidate is an experienced customs and trade compliance leader who …

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