Director, Customer Supply Chain, Luxury Division

Job Title: Director, Customer Supply Chain, Luxury Division Location: NYC - 10 Hudson Yards Who We Are At L’Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing products globally. Within North America Indirect Sourcing, the Content & Creation team manages key agency ecosystems, production/post-production services, marketing technologies, and emerging GenAI applications to support L’Oréal USA’s portfolio of iconic brands. What You Will Do As the Director of Customer Supply Chain , you will have responsibility for Retail Supply Chain strategic customers, oversight of free-standing store channel and consignment inventory channel allocation strategies. They will own key data analytics for Retail Supply Chain and interface with leaders within the customer organization, commercial organization, Supply Chain and Finance. The strategic objective of the role will be to optimize the flow of qualitative and quantitative information between L’Oréal Luxe and its retailers/retail channel management to improve planning and forecasting processes and making recommendations to the customer with regard to its supply chain processes (strategic collaboration, long term plan alignments, JBP support, sell-in/sell-out analytics, stock in trade insights, service, on shelf availability and general end-to-end Supply Chain collaboration) Own stock in trade, on shelf availability and service metrics for assigned retailer/channels in order to provide recommendations regarding business tactics and vendor/retailer performance. Support transverse reporting/analytics for Retail Supply Chain Ability to lead cross functional onboarding of new channel, customer distribution and RSC initiatives. Oversight of FSS channel allocation/replenishment activity including monitoring of inventory levels, allocation strategy in coordination with channel Marketing and Sales leads. Act as a liaison between the Sales and Operations, Retail Supply Chain and upstream Operations, L’Oréal Luxe Supply Chain and Retailer supply chain. Determine and implement priority of logistical initiatives with Retailers. Quantify business benefits and help drive efficiencies. Develop customized strategies providing high customer service levels and reduced cost and long-term business value. Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps / misses and planning remediation and recurrence prevention. Participate and/or lead Logistics meetings with assigned accounts in person or via conference call. Facilitate monthly KPI cross-functional team meetings with DC, Customer Service; Transportation and Deduction Resolution. Publish reports to insure initiatives and executions are progressing as planned. Evaluate and implement new initiatives requested by key account(s). Involved in special projects in order to provide cost analysis and recommendations for continuous improvements (i.e., returns, replenishment, launches). Presents divisional initiatives to customer and ensures timely execution of projects. Performs employee evaluations and fosters employee development. Develop and maintain strong business partnership with Sales, Demand Planning, Category management and the retailer. Drive improved on time and fill rate performance, optimized inventory positions, help business short-term decisions and drive excellent on-shelf availability. Support the development and execution of a vision for Supply Chain collaboration with critical retailers. Ensure added value to the S&OP process, helping drive bottom up customer forecast provision via Sales leadership into the National Demand Plan, in collaboration with the US Planning team, into the Exec S&OP process. Communicate effectively both internally and externally regarding issues and initiatives, building a collaborative environment where information is shared efficiently and ef…

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