Director, Cabin Operations and Field Support Engineering

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job Oversees the vision, strategic direction and day-to-day leadership of Cabin Operations and Field Support Engineering. Directs the Cabin Operations and Field Support organizations to improve cabin and IFEC reliability, reduce operational disruptions and provide timely technical support to the operating fleet. Plays a key role in collaboration across Technical Operations, Engineering, Maintenance, Supply Chain and other internal and external partners. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Set the strategic direction for Cabin Operations and Field Support Engineering, aligning organizational priorities with company safety, reliability, operational, customer-experience, and financial objectives Lead and develop senior managers, managers, and engineers while building organizational capability, succession readiness, and a strong leadership pipeline. Establish performance expectations and hold leaders accountable for cabin and IFEC reliability, operational responsiveness, repeat discrepancies, deferred maintenance, and systemic issue resolution. Direct the organization’s response to significant cabin, IFEC, and structural issues, ensuring risks are appropriately assessed, escalated, prioritized, and resolved. Govern interiors reliability and field-support strategies across all American Airlines fleet types.Establish operating rhythms, governance processes, and performance measures that provide leadership visibility and drive sustained improvement in reliability, discrepancy aging, response effectiveness, and corrective-action closure. Sponsor cross-functional initiatives that reduce operational disruptions, improve customer experience, and strengthen the reliability and maintainability of cabin products and systems. Ensure operational findings, reliability trends, and lessons learned influence future aircraft designs, retrofit programs, supplier requirements, maintenance strategies, and technical standards. Partner with senior leaders across Technical Operations, Maintenance, Engineering, Supply Chain, Finance, Technology, and Customer Experience to establish priorities and resolve enterprise-level issues. Provide executive oversight for the operational readiness, entry into service, and post-implementation stabilization of cabin modifications and new aircraft systems. Establish strategic relationships with cabin and IFEC equipment suppliers, repair vendors, regulators, and industry organizations, and hold external partners accountable for performance and contractual commitments. Direct the evaluation and adoption of methods, technologies, products, and processes that improve safety, reliability, maintainability, operational performance, and lifecycle cost. Establish governance for policies, procedures, technical guidance, training, and compliance within the areas of responsibility. Develop and manage capital, expense, and headcount plans; allocate resources based on operational risk, strategic priorities, and expected business value. Communicate organizational performance, emerging risks, resource needs, and recommended actions to senior leadership. Foster a culture of safety, caring, coll…

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