Director, Business Operations

POSITION TITLE: Director, Business Operations POSITION LEVEL: S4 Full-time continuing LOCATION: Waterloo with some multi-campus travel SALARY RANGE: Starting at $72,827.72 - $88,522.55 REPORTS TO: Directly – Executive Director & COO Dotted Line – Director, Finance & Admin. EDUCATION: Post-secondary degree/diploma or equivalent Summary: The Director is a senior leadership role responsible for overseeing and optimizing operational performance across the department’s units and their operations. This role drives operational excellence, financial sustainability, excellent customer experience through strategic leadership and cross-functional collaboration. The ideal candidate brings deep operational expertise within food service, hospitality, restaurant environments and has a proven ability to streamline operations, elevate customer experience, and lead high-performing teams in fast-paced environments. Job Specific Duties The specific functions of the Director, Business Operations encompass a wide variety of roles and responsibilities. It is important to note that not all functions and duties are contained within this definition, and the position itself will be ever changing and adaptive. Nevertheless, responsibilities include, but are not limited to, the following: Compliance & Policies Operate in accordance with the Vision, Mission, and Guiding Principles, by-laws and policies of the Wilfrid Laurier University Students’ Union and ensure that all business operations functions are compliant with such. Follow, implement, evaluate and ensure compliance with all Health and Safety policies and procedures as outlined by the Students’ Union and the Occupational Health and Safety Act (OHSA) of Ontario and Workplace Hazardous Materials Information Systems (WHMIS). Remain knowledgeable in Alcohol and Gaming Commission policies and liquor license laws and regulations. Remain knowledgeable in Region of Waterloo Public Health & Brant County Health Unit regulations. Remain well versed in policies, procedures, risk management and legal requirements to ensure best practices, and aid in the development and implementation of such to ensure compliance with operating policies and procedures with respect to the Department. Strategic Leadership & Department Oversight Partner with leadership team(s) to develop and execute operational strategies aligned with organizational goals. Translate strategic priorities into an operational direction with actionable plans and measurable outcomes for the department. Provide leadership support surrounding the goals and direction of the individual units within the department. Work with organizational and departmental leadership to establish and monitor performance benchmarks for the department and each unit therein. Support annual planning, budgeting, forecasting, and resource allocation processes. Remain up to date with industry trends, best practices, policies, and standards within hospitality services and similar environments to ensure best practices are upheld. Financial Management & Budget Oversight Ensure departmental operations contribute positively to the strategic objectives of the Organization. Construct and maintain the annual operational and capital budgets for the department and its units. Develop and maintain monitoring systems for the cost of goods expenses within departmental units. Develop and maintain systems for cash handling, inventory management, financial controls, audits, and operational accountability. Develop and maintain standards and systems that are aligned with student and financial priorities of the organization. Work with the Finance Department to ensure preparation and review of period financial statements. Operations Management Supervise the daily performance of department management and assist in operational tasks during busy periods and staff training as needed. Oversee the day-to-day and long-term operations of hospitality venues, catering services, reta…

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