Director, Aftermarket Operations

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality. We are looking for a skilled Director Aftermarket Operations to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth. Export Control Requirements This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Job Summary The Director, Aftermarket Operations provides strategic and operational leadership for the global Aftermarket organization, driving execution, scalability, and continuous improvement across spare parts, repairs, product support, and field service operations. Leading a global team, this role is accountable for delivering exceptional customer support while improving operational performance, on-time delivery, service quality, and cross-functional execution. In partnership with Engineering, Supply Chain, Program Management, Sales, and Operations, the Director establishes scalable processes, develops organizational capability, resolves complex customer and operational challenges, and ensures customer insights are translated into sustainable product, service, and business improvements. This position plays a critical role in supporting the company's aftermarket growth strategy by building high-performing teams, strengthening operational excellence, and enhancing the overall customer experience. SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Provide strategic and operational leadership for the global Aftermarket organization, including Product Support, Spares, Repairs, Field Service, Performance Management, and future organizational growth. Establish the strategic direction, operational framework, governance, and performance management systems required to support the continued growth of the global aftermarket business. Lead and develop managers and their teams by fostering a culture of customer focus, accountability, collaboration, and continuous improvement. Drive execution excellence across the aftermarket organization by improving on-time delivery, operational performance, customer responsiveness, and overall business efficiency. Partner with Engineering, Supply Chain, Manufacturing, Program Management, Sales, Quality, and other cross-functional teams to resolve operational issues and improve end-to-end execution. Build strong relationships with airline customers, OEMs, and strategic partners through transparent communication, proactive issue resolution, and exceptional customer support. Champion a closed-loop customer support process by ensuring customer issues are resolved promptly, root causes are identified, engineering improvements are implemented, and corrective actions are communicated back to customers. Identify operational gaps, develop strategic improvement initiatives, and lead the implementation of sustainable solutions that improve customer satisfaction, execution, and business performance. Develop organizational capacity by assessing future resource requirements, supporting workforce planning, and preparing the aftermarket organization for continued global expansion. Establish, monitor, and communicate key operational performance metrics, ensuring leaders are accountable for achieving business objectives related to delivery, quality, responsiveness, and customer satisfa…

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