Dir- Vendor Management - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. Purpose of the job Owns the enterprise operating model for third-party vendor governance across Operations and Service Delivery, with accountability for vendor segmentation, lifecycle controls, contractual performance, service continuity, risk response, and value realization. Directs governance for assigned strategic and critical vendors from onboarding through renewal, transition, or exit. Establishes clear decision rights, escalation paths, performance standards, and evidence-based oversight to protect members, customers, operations, and the organization. Leads the Vendor Management team and serves as the center of expertise for vendor relationship governance, contractual obligation oversight, performance remediation, and third-party operational risk. REQUIRED QUALIFICATIONS Required Work Experience 8 years of progressive experience in vendor management, supplier relationship management, third-party risk, contract governance, sourcing, or outsourced-service oversight. 5 years of people leadership experience, including establishing team priorities, performance expectations, and professional development plans. 5 years of direct accountability for complex vendor portfolios, including performance governance, contractual obligations, escalations, and executive business reviews. 3 years of experience applying vendor tiering, due diligence, risk assessment, issue remediation, and renewal or exit decision processes. Experience interpreting contracts, statements of work, service-level agreements, performance remedies, and financial commitments. Required Education Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Information Systems, or related field. Required Licenses N/A Preferred Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience Health plan, managed care, payer operations, or regulated healthcare vendor management experience. Experience governing vendors that support claims, payment integrity, care management, member or provider services, and healthcare administration technology. Experience establishing a vendor management office, center of expertise, or standardized third-party governance program. Experience with vendor transitions, service recovery, business continuity, concentration risk, and termination assistance. Experience partnering with Procurement, Legal, Compliance, Information Sec…

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