Dir, E-Commerce Operations - Good Hearts Gear

About Good Hearts Gear Good Hearts Gear is a purpose‑driven apparel and uniform provider built on the mission of Outfitting with a Purpose . We partner with schools and organizations to deliver high‑quality apparel programs supported by reliable fulfillment and scalable digital commerce solutions. Our goal is simple: make ordering uniforms and spirit wear easy for families, efficient for schools, and operationally dependable for our partners. As our network of programs continues to grow, we are investing in the systems, technology, and leadership needed to scale our e‑commerce ecosystem and support a best‑in‑class online purchasing experience. Position Summary The Director of E‑Commerce Operations owns and leads Good Hearts Gear's digital commerce ecosystem , ensuring the stability, performance, and scalability of our Shopify platform and connected operational systems. This role is responsible for the administration, optimization, and operational growth of the Shopify environment , including its integrations with key Shopify applications and ShipMonk (3PL). The Director ensures accurate product data, dependable site uptime, seamless fulfillment operations, and strong reporting discipline across all customer and location‑based storefront programs. This leader serves as the operational backbone of our e‑commerce business-partnering closely with Finance, Logistics, Supply Chain, and executive leadership to support forecasting, reporting, and system alignment. As Good Hearts Gear continues to grow, the Director of E‑Commerce Operations will also design scalable operational processes and help build the future e‑commerce operations team , providing leadership, structure, and training as the function expands. Key Responsibilities Digital Commerce Platform Ownership Serve as the primary owner and administrator of the Shopify platform and related systems. Ensure stability, uptime, and performance across the entire digital commerce ecosystem. Manage platform configuration, updates, and operational improvements. Administer and maintain Shopify applications including but not limited to: Tideo (Live Chat/Chatbots) Loop Returns Better Reports Ablestar Bulk Editor Messaging tools ShipMonk integration Clean Size Charts Catalog Maker Shopify Flow kbite Stocky Merchbees TaxJar Translate SEO tools Address Validator Implement configuration changes required to support new customer, school, or organizational storefronts. Monitor platform performance and proactively resolve issues affecting functionality, availability, or user experience. Maintain accurate product lifecycle management including launches, updates, discontinuations, and stockout replacements. Forecasting, Reporting, and Financial Support Maintain and update the annual sales and production forecasting model. Participate in monthly forecast and performance review cycles. Produce monthly sales reporting by customer/location and SKU. Deliver the annual sales forecast and production order plan by customer/location by November 1 . Ensure Finance‑ready month‑end reporting is delivered by the 10th of each month , including: Gross Sales Month‑End Inventory Value Finance Summary Reporting Payment Type Reporting Tax Reporting Gift Card Balances Fulfillment and 3PL Integration Manage Shopify ShipMonk product creation and system mapping to ensure accurate order routing and fulfillment. Maintain data integrity between Shopify and fulfillment systems. Track ShipMonk invoices and storage costs as required. Partner with Logistics, Supply Chain, and Inventory teams to align product flow between systems. Coordinate SKU and UPC setup for new product introductions. E‑Commerce Operations and Process Development Develop scalable operational processes and documentation that support the continued growth of the business. Identify opportunities to automate workflows and improve system efficiency. Establish controls that ensure product, pricing, and inventory accuracy. Support onboarding and launch of new custom…

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