Digital Fulfillment Leader
Trane TechnologiesSite Davidson, Caroline du Nord, États-Unis d'Amérique Catégorie Gestion de projet Id du poste JR-16703 Commercial HVAC Americas Participez à notre mission ! En tant que leader mondial dans la création de solutions climatiques confortables, durables et efficaces pour les bâtiments, les habitations et les transports, il est de notre responsabilité de placer la planète au premier plan. Pour nous, chezTrane Technologies, et à travers nos activités, y comprisTrane®etThermo KingLa durabilité n’est pas simplement une façon de faire des affaires—c’est au cœur de notre activité. Osez-vous regarder les défis mondiaux et y voir des opportunités porteuses d’impact ? Souhaitez-vous contribuer à bâtir un avenir meilleur ? Si la réponse est oui, nous vous invitons à envisager de nous rejoindre pour repousser les limites du possible en faveur d’un monde durable. Découvrez nosavantagesconçu pour vous permettre de vous épanouir au travail comme à la maison. Nous avançons avec audace. Où se trouve le travail : Du lundi au jeudi, travaillez sur site avec vos collègues. Le vendredi, choisissez votre lieu de travail, en tenant compte des exigences de votre activité. About Us: Trane is a leading provider of innovative digital solutions, dedicated to delivering outcome-based, scalable, and secure services tailored to the evolving needs of our clients. We drive technological advancement and exceptional service, enabling both our customers—and our teams—to achieve real impact in the marketplace. Job Summary: Trane Technologies is seeking an accomplished Digital Fulfillment Leader to drive the technical fulfillment excellence of our industry-leading Digital Service solutions. This senior, remote-based role is a unique blend of strategic leadership and hands-on technical execution. The ideal candidate is a results-oriented leader who will lead through influence, working closely with regional fulfillment teams to ensure customer success. You will be responsible for creating and implementing standard work, establishing systems of oversight and accountability, and aggressively driving the resolution of complex technical challenges. This role requires the ability to operate at a high strategic level while also being capable of diving deep into the technical details of Trane's digital offerings. Key Responsibilities Lead and coordinate the technical fulfillment strategy for Trane's digital SaaS solutions, ensuring a primary focus on customer success and timely execution. Develop, implement, and enforce standard work for the onboarding, configuration, and ongoing operational oversight of all digital SaaS solutions to ensure quality and consistency. Establish and manage metrics to track fulfillment timelines against customer expectations, driving accountability and ensuring on-time delivery. Oversee and accelerate the execution of key customer deliverables, including Real-Time Analytics (RTA) and Measurement & Verification (M&V) services. Act as the primary escalation point for complex technical fulfillment issues, leading cross-functional resolution efforts by coordinating with Trane's product, technical, and regional teams. Champion the adoption of advanced algorithm applications and analytics beyond standard implementations to maximize customer value and system performance. Engage with regional fulfillment leaders and their teams to enable, coach, and support them in delivering a consistent, high-quality customer experience. Required Qualifications Bachelor’s degree in Engineering, Business, Technology, or a related field (or equivalent experience). 10+ years of experience in technical fulfillment, project management, or an operations leadership role. Demonstrated proficiency with Operational Excellence (Opex) method…