Digital & eCommerce Specialist

Digital & eCommerce Specialist Requisition ID: 2233 Location: Bolton, Ontario, Canada, L7E 3A9 Job Type: Full-Time Who We Are Becoming experts on beer doesn't happen overnight. Since 1927, The Beer Store has been part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our business. Across our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service every day. We are proud to foster a respectful and inclusive culture where diverse perspectives and experiences help us grow, innovate, and succeed together. Whether we're supporting our customers, advancing sustainability initiatives, giving back to our communities, or creating a safe and welcoming workplace, we are united by a shared commitment to doing what's right. Recognized as one of Canada's Greenest Employers in 2025 and 2026, The Beer Store continues to build on a proud legacy while investing in the future, and we're always looking for talented people to join us on that journey. The Role We are currently searching for a Digital & eCommerce Specialist , reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital & eCommerce Specialist plays a key role in advancing The Beer Store's digital presence and online customer experience. This position serves as a strategic partner in supporting digital growth, enhancing customer engagement, and driving continuous improvement across our digital ecosystem. Working at the intersection of technology, customer experience, and business performance, the successful candidate will help ensure our digital channels deliver meaningful value for both our customers and the organization. Location Our Corporate Office is currently located in Bolton, ON. We offer a hybrid work model requiring a minimum of three in-office days per week and on an as-needed basis depending on the role and function. As part of our continued growth, we are relocating our Corporate Office to Milton, ON with a planned entry at the end of 2027. Employees in this role will be expected to work from the Milton location once the transition is complete. What You'll Be Doing Develop and execute The Beer Store's digital and eCommerce roadmap, ensuring alignment with business objectives, customer needs, brand priorities, and sales goals Own the performance, security, functionality, and customer experience of digital platforms, including websites, mobile applications, digital screens, eCommerce channels, and third-party integrations Identify and implement opportunities to optimize the customer journey, increase conversion, drive customer retention, and support online sales growth Leverage analytics, customer insights, and performance data to identify trends, measure success, and recommend improvements across digital and eCommerce channels Support strategic business initiatives by providing digital and eCommerce expertise, defining requirements, and ensuring the successful delivery of projects and enhancements Partner with cross-functional teams and external vendors to support platform performance, compliance, issue resolution, content updates, and continuous improvement initiatives Develop stakeholder communications, training materials, operational guidance, and executive-ready reporting to support digital and eCommerce programs Oversee customer support processes for digital channels, including issue management, escalation resolution, process improvement, and customer experience enhancements Define, monitor, and report on key performance indicators, providing insights and recommendations that support business decisions, roadmap prioritization, and future growth opportunities Manage third-party vendor r…

View the full posting and apply