Desktop Analyst, DC - 3rd Shift (Wed - Sun)

Job ID: 296784 Location Name: Mississippi Distribution Center Address: 8500 Nail Road, Olive Branch, MS 38654, United States (US) Job Type: Position Type: Regular Job Function: Information Technology Work Location: Shift: Wednesday - Friday 9:30am - 6:00pm Saturday & Sunday 9am - 5:30pm Belong to Something Beautiful At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company’s growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the DC Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF. Essential Functions of the Job: Provide customer-facing end-user support that includes: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform Break-Fix, Desk-side Support, Desktop/Laptop Refreshes, etc… Provide onsite technical assistance to End Users Manage incident queue and ensure tickets are resolved/closed within defined service level agreement (SLA); Respond to end-user requests for updates on incident status and promptly follow up as needed Provide support for Zebra label printers, RF 9000 series barcode scanning and WT41N0 barcode scanning devices Onboard and offboard users (collect hardware, remove permissions, etc Knowledge, Skills and Abilities: Strong communication skills and exceptional customer service orientation Ability to effectively present information and respond to questions from groups of managers, clients and customers The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently while minimizing disruptions Ability to work independently and collaboratively with diverse groups in a team environment using logic-based troubleshooting skills Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration and Exchange Ability to effectively prioritize and execute tasks in a high-pressure environment Self-motivated, proactive, independent and responsive; requires little supervisory attention Ability to manage multiple priorities in a fast-paced environment We would love to hear from you if you have: Experience required in technical support and customer service 3+ Years Experience with enterprise-wide OS/application refresh projects (Desired) 3+ Years Experienced in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc. 3+ Years Experienced in support of RF scan guns, printers, tablets, and mobile devices in an enterprise setting (Desired) 3+ Years Experience working in a team-oriented, collaborative environment 3+ Years Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook 3+ Years Experience supporting Active Directory and SCCM 3+ Years Zebra and laser printer basic repair and troubleshooting (Desired) 3+ Years Power Shell and Environmental…

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