Depot Repair Technician II
Customer Engineering ServicesJOB PURPOSE The Depot Repair Technician will diagnose, repair, test, and refurbish printer units returned from the field so they can be placed back into service or available inventory. This bench-based role primarily supports Fujifilm CX3240, P6000 Wide Format, and DL650 printers. The technician also supports customer “hot swap” replacements, maintains accurate equipment and repair records, and repairs other assigned field-replaceable equipment. ESSENTIAL JOB FUNCTIONS: DUTIES AND RESPONSIBILITIES Diagnose mechanical and electrical issues in returned printers, scanners, and other assigned equipment using service manuals, schematics, test instruments, and repair tools. Disassemble, repair, and reassemble units to manufacturer specifications. Replace defective components, including print heads, rollers, sensors, motors, and cabling. Perform post-repair testing to confirm that units function properly and meet quality standards before returning them to available inventory. Prepare replacement units for customer hot swaps and update equipment records to reflect unit exchanges accurately. Record diagnostic findings, failure codes, repair work, labor, and parts used in Salesforce and other required systems. Maintain an orderly workbench and bench stock; identify and request needed parts and supplies. Communicate product issues and recurring failures to management. Provide repair information to service staff and, when needed, assist customers by phone with basic troubleshooting. Follow established safety, equipment-handling, and tool-use procedures Qualifications include: High school diploma or GED. Formal training or one to two years of experience in electronics, printer repair, hardware repair, or a related bench repair environment. Ability to read and follow technical service manuals and schematics. Working knowledge of diagnostic instruments, voltage meters, and basic electrical and mechanical repair tools. Basic computer skills and the ability to document repairs accurately in Salesforce or a similar system. Strong troubleshooting skills, attention to detail, and comfort performing repetitive precision work. Clear verbal and written communication skills and the ability to organize work and manage multiple repair priorities.