Deposit Operations Specialist I

BASIC FUNCTION

Work in collaboration with Deposit Operations team to ensure quality control workflow throughout the department. Responsibilities include a wide range of areas such as escrow management, returned deposited items, research requests, document management, foreign currency and checks, account adjustments, check verifications, returned mail and document reviews.  

MAJOR RESPONSIBILITIES

1. Complete daily time-critical processing functions as assigned.
2. Open online escrow accounts for tenant security, 1031 exchanges and other escrow relationships.
3. Process Returned Deposited Items.
4. Prepare daily check deposit cash letter proof including scanning and repair of checks and make adjustments. 

5. Scan, review, and process daily IAT ACH file.

6. Process statement and item research related to subpoenas and verification requests
7. Scan, index, and organize documents in department’s electronic files
8. Process and prove Canadian and foreign checks
9. Reconcile the bonds general ledger

10. Accurately process domestic and international incoming and outgoing wire transfers initiated from multiple channels including financial centers, internal departments, and via the bank’s online banking system.

11. Process Fed adjustments including encoding errors, duplicate postings, NCIs, etc.

12. Monitor monthly gift card inventory and fulfill supply orders for the financial network.
13. Fulfill foreign currency order purchase requests.
14. Review and validate rejected items in OASIS check verification system.
15. Process and track returned mail, perform customer outreach and take appropriate action in accordance with procedures.

16. Perform daily card operations, including card orders, processing returned cards, card and account maintenance, processing payments, performing balance transfers, and answering employee inquiries.
17. Complete the daily proof of the ATM/ITM machines.
18. Complete fraud related items such as card case sheets and assist with processing debit card fraud claims.
19. Perform other duties as required.

 JOB REQUIREMENTS

Education:

• High School diploma required 

Skills/Experience:

• Minimum of 1 year of Bank experience required
• Strong written and verbal communication skills
• Strong time management skills, and attention to detail 
• Proficiency in Microsoft Office including Outlook, Word, and Excel
• Reliability, flexibility, professional etiquette, and sound judgment are important.
• Strong analytical capabilities to accurately define problems
• Must be familiar with standard concepts of deposit compliance regulations      

Benefits

• Holidays
• Vacation
• Health/Dental
• Vision Service Plan
• Short Term Disability
• Long Term Disability
• Life Insurance
• Flexible Spending Accounts
• 401k Savings Plan
• Tuition Reimbursement
• Employee Assistance Program
• Free Employee Checking Account