Department Manager, Ocean Import
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DSV Global transport and logistics
Location: USA - Itasca N Arlington Heights Rd
Division:Air & Sea
Job Posting Title: Department Manager Ocean Import - 130039
Time Type: Full Time
• **Please note: this is an in-office position not remote***
Summary
The Ocean Import Department Manager oversees the importation of goods by ocean ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers vendors and service providers to deliver exceptional service and enhance operational efficiency and managing a staff of ocean import operators along with a department supervisor.
Duties and Responsibilities
• Manage and oversee the importation of goods by ocean including carrier selection booking and transportation.
• Collaborate with internal departments such as logistics finance and operations to ensure seamless service delivery.
• Build and maintain relationships with customers vendors and third-party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators including cargo delivery times costs and service quality.
• Analyze performance data to identify trends and opportunities for improvement.
Supervisory Responsibilities
• Supervise an ocean import manager a team of ocean import coordinators and support staff.
Educational background / Work experience
• Bachelors degree in Logistics Supply Chain Management or a related field is preferred.
• 5 years of experience in freight forwarding logistics or a related field is preferred.
• Prior experience in ocean imports and supervisory roles is highly desirable.
Preferred Qualifications:
• Familiarity with ocean freight regulations customs requirements and export controls.
• Knowledge of shipping routes and schedules.
Skills & Competencies
• Lead Yourself: Strong analytical and problem-solving skills with the ability to thrive in a fast-paced environment.
• Lead Your Team: Excellent leadership and communication skills to manage and inspire a team.
• Lead Your Business: In-depth knowledge of logistics supply chain management and ocean freight principles.
• Strong analytical and problem-solving skills with the ability to thrive in a fast-paced environment.
• Excellent leadership and communication skills to manage and motivate a team.
• In-depth knowledge of logistics supply chain management and ocean freight principles.
Language skills
• Fluency in English is required.
Computer Literacy
• Proficiency in Microsoft Office Suite (Excel Word PowerPoint Outlook).
• Experience with logistics and ocean cargo management systems.
Physical Demands
Work is generally sedentary with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information or occasional standing walking lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch;