Dental Office Manager

3nity Dental Group is seeking an organized, responsible, and proactive Dental Office Manager to oversee the daily operations of our dental practice. The Dental Office Manager is responsible for ensuring smooth front-office and administrative operations, supporting the dental team, coordinating patient care, and maintaining efficient scheduling, billing, and insurance workflows. This position plays an important role in managing staff, monitoring office performance, handling patient concerns, overseeing insurance claims and financial transactions, and ensuring compliance with applicable dental regulations and HIPAA requirements. The ideal candidate has strong leadership and communication skills, understands dental office operations, and can manage multiple responsibilities while maintaining a professional and patient-focused environment. Key Responsibilities 1. Daily Office Operations Oversee daily dental office operations to ensure efficiency and productivity. Manage patient scheduling, appointment confirmations, cancellations, and treatment follow-ups. Monitor daily schedules and coordinate with doctors and clinical staff to maximize productivity. Oversee front-desk operations, phone calls, patient check-in/check-out, and general administrative duties. Maintain accurate patient records and office documentation using Dentrix practice management software. 2. Dental Insurance & Billing Management Oversee dental insurance verification, eligibility checks, and benefit breakdowns. Monitor insurance pre-authorizations, claim submissions, claim follow-ups, and outstanding insurance payments. Assist with dental insurance billing, explanations of benefits (EOBs), and claim denial resolution. Ensure accurate treatment estimates, patient copay calculations, and financial arrangements. Monitor accounts receivable, outstanding patient balances, insurance aging reports, and payment collections. Maintain familiarity with dental terminology, CDT procedure codes, and PPO, HMO, and government dental insurance programs, as applicable. 3. Staff Supervision & Team Coordination Supervise, train, and support front-office and administrative staff. Coordinate employee schedules, attendance, daily assignments, and workflow responsibilities. Provide guidance and training to new employees on office procedures, Dentrix, and administrative workflows. Monitor staff performance and identify opportunities for improvement. Maintain clear communication between doctors, dental assistants, hygienists, front-office staff, and management. 4. Patient Relations & Treatment Coordination Ensure patients receive professional, courteous, and timely customer service. Address patient questions, complaints, and billing concerns professionally. Assist with treatment plan presentations, financial arrangements, and patient follow-ups. Coordinate with doctors and clinical staff to ensure patients understand their recommended treatment and next steps. Help maintain positive patient relationships and encourage patient retention. 5. Financial & Administrative Management Monitor daily collections, production, adjustments, and office financial reports. Review accounts receivable and identify outstanding balances requiring follow-up. Assist with budgeting, expense monitoring, supply ordering, and inventory management. Maintain organized financial, employee, and administrative records. Identify opportunities to improve office efficiency and financial performance. 6. Compliance & Office Standards Ensure compliance with HIPAA privacy and security requirements. Help maintain compliance with applicable California dental regulations, workplace policies, and OSHA requirements. Maintain proper handling and confidentiality of patient records and sensitive information. Support implementation and maintenance of office policies, procedures, and documentation. Coordinate administrative requirements related to insurance participation and provider credentialing, as needed. Qualifications & Requireme…

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