Demand Planner (Hybrid)
RTXDate Posted: 2026-10-26

 Country: United States of America

 Location: US-NY-ROME-104 ~ 104 Otis St ~ OTIS

 Position Role Type: Hybrid

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. What You Will Do The Senior Analyst, Demand Planner You will serve as the transactional main point of contact with respective customers and will be responsible for the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. Responsibilities also include integration of customer provided forecast, ad hoc reporting and SIOP demand review participation. Be the primary point of contact for order management with your respective customer Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution Ensure that all customer requests are handled with professionalism and within a timely manner Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication) Proactively use data and process knowledge to identify business trends and opportunities Participate and respond to performance metrics to drive effectiveness within Demand Planning Utilize materials planning software to load and manage customer provided forecast Use systems knowledge to capture and visualize data in a user-friendly format (i.e. reports, dashboards, etc.) Perform other duties as required Qualifications You Must Have Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field Experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance Experience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP) Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills Qualifications We Prefer: Demonstrated business acumen with a proven ability to prioritize and manage multiple deliverables in fast-paced environments Proven ability to proactively use and manage complex data and the ability to synthesize a large amount of information from a variety of sources, data owners, and systems. Prior experience in SAP/ERP systems and reporting tools. What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy o…