Demand Planner

Company Description Zwiesel Fortessa Americas LLC previously known as Fortessa Tableware Solutions, LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining. Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best! We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community. Job Description The Demand Planner at Zwiesel Fortessa America is a key role responsible for the precise and proactive execution of global supply planning activities, within the company’s open-to-buy financial parameters. Serving as a primary operational liaison with overseas manufacturers, this role embodies Zwiesel Fortessa’s professionalism, reliability, and collaborative spirit. The Planner interacts cross-functionally and internationally to ensure accurate fulfillment of supply objectives while upholding exceptional standards of detail, communication, and data integrity. The individual will work closely with Product, Sales, Finance, and Operations to understand future volume requirements and production constraints, leveraging these analyses to effectively release replenishment orders. This position supports Zwiesel Fortessa America’s mission to deliver industry-leading service and supply performance for customers worldwide. Qualifications Essential Duties and Responsibilities: Own and Execute Supply & Inventory Planning Manage global production schedules, order cycles, inventory levels, and supplier lead times with critical attention to detail—always within ZFA open-to-buy financial guidelines. Maintain accurate, detail-oriented supply plans aligned with demand forecasts, product launches, and leadership objectives. Closely monitor supply metrics (order fill rate, lead times, supplier performance) and take proactive action when targets are at risk to ensure financial and operational success. Partner across Product, Sales, Finance and Operations team to analyze future volume requirements and production constraints; leverage these insights to time and release replenishment orders for inventory optimization and uninterrupted supply. Communicate and collaborate to resolve conflicts between demand projections and supply capabilities, aligning efforts with company goals. Own identification of supply chain risks, including delays, capacity issues, or supplier performance shortfalls, and escalate promptly to leadership and cross-functional stakeholders with actionable solution-based recommendations. Manage Supplier Relationships and Cross-Functional Communication Serve as a Zwiesel Fortessa’s primary point of contact for overseas manufacturers, building and sustaining productive partnerships that meet quality, delivery, and service standards. Maintain a thorough understanding of Zwiesel Fortessa’s product and vendor specifications, keeping up to date on the goods and services to be purchased to ensure orders are accurate and requirements are met. Demonstrate adaptable communication skills to navigate diverse cultural and business environments, engaging with Product, Vendor Compliance, Finance, and Operations teams and global time zones. Conduct regular supplier reviews, identify improvement opportunities, and implement corrective actions alongside internal and external partners. Drive Data Integrity, Problem Solving, and Continuous Improvement Rigorously analyze supply chain and forecast data…

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